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Hello Ask-gamblers i really need your advise here....
Yesterday i deposited 45 dollars into betchan casino, i finished my wagering and ended up with winning of 3000 Usd, and i made a cashout request, and according to their website it takes max 2 hours.....
So after 2 hours i wrote to them asking where my winnings were, and i got the message they cant pay me because i have duplicate accounts....
I told them that i had no duplicate accounts, and they put the money back into my account again, and told me to make a new withdraval, so i did the 2 time, and suddenly my account was closed.....
I wrote in chat what was going on, and again they told me i had duplicate accounts....
I asked again what and when i should have made such accounts, but only answer was sorry for your inconvienience....
I turned 18 years of age, about 5 months: 3 July this year, and have never made other account, and because i already had one bad experience with a casino before, i made sure everything was in its finest order....
When i made my deposit yesterday from a verified skrillaccount to betchan, the account i had at betchan was already verified of them, and i had recived a mail telling me gongratulations you account in our casino is now fully verified.....I read their T&C very good and made sure to hold me inside the limit of bets wagering my bonus, and the last thing i could dream of doing, was to deposit there if i had any duplicate accounts.....
They not even one called me or tried to get in touch with me, even that i asked them for a skype-session or something like that, they just closed my account and took my winnings....And the refused to tell me when i was supposed to have made these accounts the accusing me of having....
Can it really be that a casino just can make something up, just to take your winnings, and thats just it, without listening to anything or give you a chance to know why and what reason, other than they claim you suddenly have duplicate accounts?
I am not the leatest in doubt, that because i made sure they had nothing else to put a finger on, they decided to come with some explaining about some accounts to avoid to payout 3000 Dollars to a new player....
Is there anything that i can do here, dont i have some rights?
