Playio Casino - Delayed payment without explanation

Dear Playio Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Fane,
We would like to inform you that we are looking into your request.
We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.
Thank you in advance.

Kind Regards,
Playio Casino Team

I see no reason whatsoever why you can’t let me withdraw what I’ve won fair and square at this very instance. I assume it is only a matter of pressing a button.

Whatever procedures you deem necessary before allowing withdrawals should be forfeited at this point if you haven’t completed them yet as you’ve had more than enough time.

Why exactly are you taking so long?

Dear all,

This complaint has been reopened as per Playio Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Thank you @AskGamblers for helping out!

I still have not received any of my funds, but I got an update from support today. Apperantly my account has been through a manual review, everything was fine and I should receive 1500 euro some time before the week ends.

So, we'll see.

I'm still going to have to request 500 euro daily to be able to withdraw the remaining 2560 euro on my account. That is going to be an extra 6 days, and if the processing time for those withdrawal requests are fast I might be able to receive my funds before 30 days have gone by.

I have never at any online casino had to wait this long to withdraw. Not even close.

At this moment I am just hoping that I will be paid what I am owed.

1500 euro arrived today!

Dear @FANE,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Are we not waiting for play.io to respond? I don't have any updates

I still consider this unresolved. I have not yet been paid what I am owed. It has been 17 days since I first tried to withdraw from this casino. Play.io does still not provide a reason for delaying payment.

I don't know if there is anything AskGamblers can do to help here. You can close this complaint. I think my only option left is to seek legal aid.

Dear askgamblers,
This is still being reviewed by the internal team.

Thanks,
Playio

Keep on reviewing and delaying, guys! Take your time!

Dear all,

This complaint has been reopened as per Playio Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi everyone,

I already sent an email to AskGamblers about this, but the 4000 euro have now been received. Thank you everyone. As far as I am concerned this can be marked as resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.