Beschwerde #199 PartyCasino

Withdrawal overdue

Von Bbtyxooox

vor 3 Jahren

I am writing to you to raise an issue about Partycasino. The issue that I have experienced was when I received an email for verification after sending all the required documents, I then received an email stating I am fully verified. However they have continued to block the withdrawal until appropriate team has contacted regarding my account. I was told this will take 24 to 48 hours. However it’s been nearly 8 days now without getting a reply from said team and whenever I have contact someone, they give me the same automated answer, this has caused me great stress as I feel I’m not gonna listened to and this matter is being taken seriously

Unseriöses Casino PartyCasino

Grund Verifizierungsprobleme

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @Bbtyxooox,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

PartyCasino

• Representative

vor 3 Jahren

Hi Tylar,
Sorry for the delay, but I just received confirmation that your withdrawal has been processed.
Would you be able to clarify so we could have this complaint resolved and closed?
Kind regards,
Lloyd O

PartyCasino

• Representative

vor 3 Jahren

Hi Tylar,
First apologies for the delay in getting back to you,
I have got in contact with Payments Ops and tomorrow I will provide an update on the status of your current withdrawal.
Kind regards,
Lloyd O

AskGamblers

• Support Team

vor 3 Jahren

Dear PartyCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

PartyCasino Beschwerde-Statistik

Gelöst 52 / 60

Durchschn. Betrag $5,228

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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I have attached a few screenshots below.

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Attached are showing what I’ve tried to withdrawal

What they have asked for
What I have sent them
The exact right evidence

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