Beschwerde #211 PartyCasino

Account blocked for no reason and money trapped inside the platform

Von The_Alvarenga

vor 2 Jahren

Hello,

My name is Rafael and I've been using Party Casino since the beginning of 2022, I've never had any problems with it.

But to my surprise on July 1, 2023 when accessing my account, it had been blocked for no reason.

They asked me for all the documentation proving ownership of both identity and address. But I had no more answers. when I contact them I just get a message that it is being analyzed and that they will get back to me shortly, but it has been almost 20 days since there is no solution and I still have my account blocked.

I have more than 300 euros. I already asked for my money and they don't give me a position.

I would like a solution.

Unseriöses Casino PartyCasino

Grund Kontolöschung

Betrag €300

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear PartyCasino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thank you in advance.

PartyCasino

• Representative

vor 2 Jahren

Hi,
The player's account was closed due to Multi-Accounting, and his balance was seized.
The player has been informed about the closure on our end.
Kind Regards,
Lloyd O

AskGamblers

• Support Team

vor 2 Jahren

Dear PartyCasino,

Please let us know what exactly happened with the players account balance.

Thanks in advance for your cooperation.

PartyCasino

• Representative

vor 2 Jahren

Hi Rafael,
Sorry to hear of your frustration in Party Casino choosing to close your account.
GI would have looked into your case and not made this decision lightly.
Please let me know if there’s something you would like me to look into, if not I will believe this complaint is now resolved.
Kind regards,
Lloyd O

PartyCasino Beschwerde-Statistik

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Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Attached are showing what I’ve tried to withdrawal

What they have asked for
What I have sent them
The exact right evidence

Just constantly says “performing our checks”

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