Beschwerde #203
PartyCasino
Verification process is taking too long and still not replying back
vor 3 Jahren
Dear [PartyCasino Support Team]
I hope this email finds you well. I am writing to follow up on a withdrawal request I made on January 16th, where I requested to withdraw £4000 from my account. On the same day, I received an email requesting additional identification and bank card information, which I promptly provided.
However, since then, I have been waiting for the verification process to be completed and I am writing to express my disappointment and frustration with the lack of progress on this matter. I understand that verification can take some time, but I have reached out to your support team multiple times for updates and have yet to receive a resolution.
On January 20th, I contacted your support team for the first time to inquire about the status of my withdrawal request. I was informed that the verification process takes time and was asked to be patient. On January 21st, I reached out again and was told that additional documents were needed, which I promptly provided. I was also informed that the verification process would take 48 hours, but after that time passed I had heard nothing from your team.
On January 25th, I reached out again to inquire about the status of my withdrawal request and was told that the timeline was actually 72 hours, so I waited an additional two days. On January 28th, I reached out again and was informed that the support team would send a reminder and get back to me within 24 hours, but this did not happen. On January 31st, I reached out for the final time and was told that a reminder would be sent, but it has now been three days and I have yet to receive any update.
At this point, I am no longer concerned about the status of my account, but I would like to have my funds transferred to me as soon as possible. The total amount I am requesting is £5298.30.
I would appreciate a prompt resolution to this issue and request that my funds be transferred to me as soon as possible. I look forward to hearing back from you soon.
I have attached a few screenshots below.
Best regards,
Renata
I hope this email finds you well. I am writing to follow up on a withdrawal request I made on January 16th, where I requested to withdraw £4000 from my account. On the same day, I received an email requesting additional identification and bank card information, which I promptly provided.
However, since then, I have been waiting for the verification process to be completed and I am writing to express my disappointment and frustration with the lack of progress on this matter. I understand that verification can take some time, but I have reached out to your support team multiple times for updates and have yet to receive a resolution.
On January 20th, I contacted your support team for the first time to inquire about the status of my withdrawal request. I was informed that the verification process takes time and was asked to be patient. On January 21st, I reached out again and was told that additional documents were needed, which I promptly provided. I was also informed that the verification process would take 48 hours, but after that time passed I had heard nothing from your team.
On January 25th, I reached out again to inquire about the status of my withdrawal request and was told that the timeline was actually 72 hours, so I waited an additional two days. On January 28th, I reached out again and was informed that the support team would send a reminder and get back to me within 24 hours, but this did not happen. On January 31st, I reached out for the final time and was told that a reminder would be sent, but it has now been three days and I have yet to receive any update.
At this point, I am no longer concerned about the status of my account, but I would like to have my funds transferred to me as soon as possible. The total amount I am requesting is £5298.30.
I would appreciate a prompt resolution to this issue and request that my funds be transferred to me as soon as possible. I look forward to hearing back from you soon.
I have attached a few screenshots below.
Best regards,
Renata
Screenshot
