Beschwerde #155 PartyCasino

Please undue delays

Von nhtm83

vor 5 Jahren

On December 14, 2020.

I withdrew 9500USD from Party Casino. Via e-transfer.

First issue.

The withdrawl was delayed - as per party casino description because the instadebit deposits had not cleared.

On Dec 17 time stamped in party casino withdraw history. The deposit was cleared.

I contacted party casino via email and live chat and was told my withdrawl was being delayed due to a security review. Emails available.

On December 21 I received an email from the Casino indicating my withdrawl was approved ans wouls be deposited in 1-3 days. I also confirmed a change in withdrawl status in my party casino acct.

On the third business day December 24 I received an email from party casino indicating that the transfer failed: I have included the email excerpt below. I will note that I have never had a deposit issue and i had a successful etransfer june of 2020.

I am contacting you in regards to your Interac e-Transfer withdrawal.

Please be informed that the $9,500.00 withdrawal with transaction ID: 16********** was not successful unfortunately.

Please get back to us with the following bank details so that we can reprocess the payment to your bank account:

- Bank name:
- Bank branch address:
- Bank account holder name:
- Bank account number:
- IBAN:
- SWIFT code:

What is interesting is North American Banks do not ise IBAN #s. So that wasnt procided, but I did provide proof of this directly from TD bank along with all other requested info. I am assuming the next delay will be over a IBAN #.

The real issue here is the amount of the withdrawl and the obvious delay tactics.

Unseriöses Casino PartyCasino

Grund Verzögerte Auszahlung

Betrag $9500

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

nhtm83

vor 5 Jahren

DECEMBER 29, 2020. I did receive my deposit today in Full. As I have said before, PC is a great gaming platform but the delays in payment are very unfortunate - 15 days is to long. Players should be compensated or comped when this happens in my opinion.

PartyCasino

• Representative

vor 5 Jahren

Hello,

That's correct.

Payment team has got back to me: "Players payment of USD 9,500.00 (Txn ID: 160************) was re-processed through Bank transfer on 24/12/20. Please inform the player that he will receive the funds in 1-4 business days"

Best,
PartyCasino Team

nhtm83

vor 5 Jahren

The above email was sent to me on December 24, 2020. 4 days have passed for PC to have an opportunity clearly get the story straight.

Very disappointed

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Durchschn. Antwortzeit 2 Tage

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