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I’ve contacted daily for updates, but get the same lame responses


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Von Wakafc86
vor 1 Jahr
This casino is beyond ridiculous and verging on being a complete scam. After holding a large previous amount, they are now withholding an $800 withdrawal.

I’ve contacted daily for updates, but get the same lame responses.

I am verified so that’s not an excuse to their scamming tactics, the casino should seriously investigated for illegal activities. They are literally the worst casino I’ve felt with.

Oh and their VIP support is NON existent.

Enough is enough.
Unseriöses Casino OhMySpins Casino
Betrag $800

Diskussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that OhMySpins Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name

Dear OhMySpins Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements withdrawal related. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Hi,

My account certainly does have an $800 withdrawal pending.

In addition to that, weeks ago your vip support advised me that there were some technical issues which needed to be resolved.

This scheming has got to stop.
User name

Dear @Wakafc86,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

OhMySpins Casino Beschwerde-Statistik

Gelöst 38 / 38
Durchschn. Betrag $2,896
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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