I would like to withdraw my money from Nova Jackpot casino, I would truly appreciate AskGambler's assistance in doing so, as I have been trying to withdraw my funds from Nova Jackpot since the 3rd of April 2024!
They made me agree during the signing up process to their terms and conditions agreement, in which it is clearly stated that they process withdrawal requests in 3 days from the following day the request was lodged!
There was no bonus connected to my deposits or outstanding wagering on the funds I’ve been requesting to withdraw!
I’ve lost all patience dealing with them, as I’ve had delays and excuses!
I’ve had to make 4 requests up to date with varying delays in processing times, for the money to be deposited back into my Nova Jackpot account and not my bank account as it should have been 4 weeks ago!!
My 1st request (credit card) of $600 was a 6-day processing delay,
My 2nd request (credit card) of $600 was a 9-day processing delay,
My 3rd request (bank transfer) of $500 was a 13-day processing delay,
My 4th request (bank transfer) $480 was a 6-day processing delay and yesterday the money showed up back in my nova jackpot casino account and not my bank account as it should have been 1 month ago!!!
I’ve had nothing but excuses and bottomless guarantees of priority processing of my last 3 requests, almost every live chat I receive automated responses and no actual information about my current request, and on multiple occasions I’ve been logged out of my account mid-way in a chat with a customer support representative for inactivity immediately after sending a message!!!
I’ve attached what live chats I’ve recorded, but there have been many more similar!!
Thank you kindly <full name removed>
