I won €500 on 08.01.2024.I withdraw this amount on the same day and the casino's rules state that the processing time for withdrawals is 3 banking days.
11.01.2024, I went to ask when 3 days had passed since my withdraw request. the customer service representative replied that within 24 hours it had been checked.
12.01.2024 I went to customer service again, where I asked where my withdrawal was. In the same second, this withdrawal was returned to my game account. and I have recycled my deposit 5 times. customer service Teppo said this ´´It would seem that the withdrawal has been canceled due to the payment service providers timeout. Would you kindly make another withdrawal request so that our payment team can process it as soon as possible?´´ and another customer service said this ´´It shows the the status of the cancellation that is has been cancelled by you actually´´ :D
So the casino never even said that they would have a delay in payments.
