NovaJackpot Casino - Waiting for the withdrawal

Hello,

Thank you for bringing this to our attention.

This has been forwarded for internal review.

When there is a relevant update we will make a post here.

Kind Regards,
Novajackpot Team

Hi there,

This is the same response that has been provided via chat and emails for over a week now. The latest email regarding the customer complaint 2/5/2024 and has still not been responded to.

Hello,

We can confirm that it has been internally escalated and we are looking into this.

When the relevant team has reviewed everything we will post an update.

Thank you for your patience when we assist in getting this resolved.

Kind Regards,
Novajackpot Team

Hello,

Why has the withdrawal request been declined (with no email/reason) and funds back in my casino account??

Since been advised the bank provider cancelled the withdrawals? They have confirmed this never happened and now Nova are saying to try using Google Chrome instead of Safari for the withdrawal. Please advise how this would affect a bank transfer? Because it wouldn’t. This needs to be resolved immediately.

Any update on this?? I have since made two further withdrawals with no confirmation or email response.

Hello,

We would like to inform you that you entered incorrect details for requesting the withdrawals.

Therefore, your withdrawals were canceled.

We kindly request you to cancel the pending withdrawals and request again with the correct details.

Please let us know once you request a new withdrawal as we will inform the relevant department to process them as soon as possible.

Thank you for your patience and understanding!

Best Regards,
NovaJackpot Team

Ask Gamblers can you please keep this complaint open. The casino is providing conflicting information, first it was because I was using safari and not google, then it was the bank declining (bank providers confirmed this is not true) and now it’s due to loading incorrect information. Never had any issues with any casinos in the past like this.

Scammers!!! Do not sign up to this casino

Dear @Annaleise,

Please let us know if there are any updates regarding your ongoing complaint and if you requested new withdrawal as suggested? In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

We are pleased to inform you, that your pending withdrawals are successfully paid.

Therefore, the case has been closed from our side.

Thank you for your patience and understanding!

Best Regards,
Novajackpot Team

Dear @Annaleise,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.