NovaJackpot Casino - No cashout for me since 6 days

Hello,

The team at Novajackpot extends our gratitude for taking the time to share your concerns with us. Your feedback is highly valued and instrumental in helping us enhance our services.

Please rest assured that your complaint is receiving our full attention. We have initiated an internal review to thoroughly address the issue you've raised. Your patience throughout this process is sincerely appreciated.

We remain steadfast in our commitment to providing a positive experience for all our customers. Rest assured, we will keep you updated on the progress of our investigation.

Kind Regards,
Novajackpot

I didnt recieve still no cashout i want it today i get my attorney otherwise

LITTLE UPDATE

Everytime i Open Chat on Live Support
Closes my Ticket directly (user admin2)
And i get an automatic answer that they have delays💀💀

Just for 45€


I will go to my attorney if it dont come

Hello,

Thank you for reaching out to us.

We kindly advise you to upload the necessary documents from your gaming profile in order to complete verification.

Once verified, the withdrawal will be processed and paid out.

Thank you for understanding!

Best Regards,
Novajackpot Team

Dear @Addi16,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the NovaJackpot Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.