NovaJackpot Casino - My withdrawal has been canceled multiple times

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vor 1 Jahr

I have had 3 pending withdrawals, waited 3 days each time for the money to be back in my account and saw my withdrawal was cancelled. I have contacted live chat for help and have been told that there is a problem with the provid­er(­e-t­ran­sfer). I have used many other sites and had no issue with withdrawal by e-transfer. They told me to contact support via email. I have sent 4 emails in the last week and haven’t got a single reply. It shouldn’t be this difficult to withdraw winnings. I have also tried to get support to correct my email from .con to .com and live chat said it was done internally but my account still shows it’s incorrect.

vor 1 Jahr

Hello,

Thank you for bringing this to our attention.

We can confirm that this is being internally reviewed.

We will post an update here when it is received.

Kind Regards,
Novajackpot Team

vor 1 Jahr

Dear Customer,

Thank you for reaching out.

Please accept our sincere apology for the inconvenience caused while using our website.

As we can see, you canceled the withdrawal requests and used them in slots, and there are no more pending ones.

Best regards,
NovaJackpot Team

AskGamblers
vor 1 Jahr

Dear @ashleygrant,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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