Nomini Casino - They closed my account after I made a withdrawal request

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear rickz,

We kindly inform you that we are checking the matter with the relevant team and we will have updates for you as soon as possible.

Thank you so much for your patience.

Best regards,
Nomini Team

From the very first day you close my account I have been complaining every day asking for the reason why you closed my account,but you have not given me a proper answer.

Right now all I want is to release my money and I dont care if you permanently closed my account. And please give me the exact date when my withdrawal will be released so I wont keep worrying.

And if you dont have money to pay, please just give my deposit back and if you dont have money to pay the players who win please closed this casino. Dont just scam us.

Dear rickz,

Thank you for your patience.

After information that we had from our KYC Team, they will be needed from you to provide us your id document both sides, a selfie of you and a selfie in which you will be holding the front side of your document and in the background to be appeared the first page of Nomini casino.

Please, provide these documents by sending us an e-mail to [email protected] and KYC team will check as soon as possible.

Thank you for your cooperation.

Best regards,
Nomini Team

I have already submitted the documents you requested. I hope you can check it as soon as possible

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Nomini Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear rickz,

We kindly inform you that we have located the e-mail that you sent us.

Our verification team is checking your documents and we will have updates for you very soon.

Thank you for your understanding.

Best regards,
Nomini Team

Dear Nomini Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear rickz,

We would like to kindly inform you that your balance has been paid successfully .

Thank you again for your patience.

Best regards,
Nomini Team

Dear @rickz,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have received the payment thankyou very much.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.