Nomini Casino - Playson Tournament 4th place 2000 eur

Dear Player!

We are sorry for the delayed reply.

First of all, we would like to congratulate you on your winnings and thank you so much for taking your time to review our website and to write your feedback, which will help us to improve our services. We highly appreciate this!

Please, accept our sincere apologies for such an unpleasant situation which you have experienced while waiting for the winning from Playson Pearl tournament to be credited to your game account. Let us inform you that by the moment you contacted our customer support service, we were waiting for the official tournament results from the game provider. Therefore, the winnings were not credited to your game account within 72 hours after the tournament was over.

Now we are glad to inform you that the winnings in amount of 2000 EUR, which you have achieved for taking part in Playson Pearl tournament, have successfully reached your game account. We apologize once again and hope that this situation will not affect your impression of our website.

Should you have any questions or concerns do not hesitate to contact us, please. We hope for your understanding!
Best regards,
Nomini Casino Team

Dear @bella66777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

They credited my balance whith 2000 Eur Thank you.

Now you can close this case.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.