NextCasino - Delaying payment for too long now

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NextCasino

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€ 240

xiva1972 Schweden
Veröffentlicht am 3. Oktober 2017

So this complaint is pretty young at Nextcasino,but i have a feeling that its some kind of problem here, but to the history of mine.

The first 2 withdraws using wiretransfear was fast no problem at all, but the third one a small one 240 euro i requested withdraw using wiretransfear got email the process is 3-5 weekdays as usual, 5 weekdays days past no email from them so i decided to upload documents on my self just to be sure, ID,Bill,bank with Iban nr and even me hold my id with my picture from camera.

And now to the problem in my account it says"Still Proccesing" for 7 days far to long time according to me, but in chat there are lack of communication someone says "we have problem with all withdraws at the moment" other says you need to get verified etc, but they havent send me any mail at all except the first one according withdraw or that i need to send in documents.

They say they cant refund to account since it allready sent to the bank, and there financial department cant do anything, the last one smells, but i no this casino is legit, i write here just to hope to get some reaction from Nextcasino since the chat have no clue why so long time and just give me different storys

No hard feelings NextCasino just give me a explenation then you are going to send the money from your financial department, even i no that "still procesing" means you havent sent it yet to any bank even if your chat says so.

And you must work with your "C.A.R.E" and send email so player no what happenings with there problems.

Peace and love nextcasino

xiva1972 Schweden
Veröffentlicht am 3. Oktober 2017

Ok so now i got some new info , the money are already sent by the casino, its now up to my bank i Sweden to take care of it, now its taken 8 working days.

So i was in contact with my bank in sweden and they tried to trace any incoming funds from other country but there was no incoming at all and the bank will not reject them either.

This prob is very frustrating the chat have no clue as usually, the tech team has no clue at all, My bank in sweden have never got any incoming funds from NextCasino since 26/9

I hope someone from tech nextcasino have a answear to : Do i get money refund to gamble account or is the money just lost in the cyber space.

Like a new way of scaming people, i have played casino for last 10 years i have never seen anthing like this :(

Veröffentlicht am 4. Oktober 2017

Hi XIVA1972,

Of course, no one is trying to scam you. We are here to help you.

As previously stated, the funds have been sent by us so there may be a problem with your bank. Please ask live support about a tracing number for the bank transfer so your bank knows exactly what to look for. We are sure the funds will be located and will arrive to your bank account soon.

Best regards,
NextCasino

AskGamblers
Veröffentlicht am 7. Oktober 2017

Dear @XIVA1972,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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