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N1 Casino - Refused to honor their own bonus offer

GELÖST
Beschwerde-Info
Unseriöses Casino N1 Casino
Grund Bonus wurde nicht gutgeschrieben
Betrag $ 30
Veröffentlicht am 23. August 2021

I just signed up to N1 casino and was checking reviews to see if it was a good casino to try. I received an email at 8:37 and it says, "Lifehack! If you make a deposit in the nearest 1 hour after opening this email, you'll get an extra 30 CAD (x30) in Live Chat!

So I went through the link in the email and deposited. After that I went straight to support to get the extra 30 spins. I started talking at 9:28. She asked for screenshots which I sent, by this time I've been in chat for awhile. At 9:31 she tells me that bonus is there accept the only thing there are the free spins that came with first deposit.

By the time the chat is done it's gone past the hour that I received the email but not the hour from when I opened it. She tries to tell me that I deposited before even getting this email, so I'm being accused of lying! I don't know if there is a time difference between me, eastern standard time, and the site but I deposited from the link in the email I received at 8:37. I mean I didn't even get the email to confirm my email address until 8:26, so how could I have deposited before this? I opened email around 9:15 or 9:20. Email says deposit in the nearest hour AFTER OPENING. Which I did.

If I could have gotten my deposit back without the hassle of proving who I was, I would have.

I won't be depositing here again if this isn't made right. And I think I'm owed an apology for the way this support person, Nadia, treated me. I don't lie or take advantage of anyone. I'm including screenshots of email and conversation with Nadia.

I feel like they conned me into depositing.

Veröffentlicht am 24. August 2021

Hello DILOUI,

Thank you for reaching out.

First of all, please accept my sincerest apologies for the disappointment caused by the conversation with our live chat agent and the experienced inconvenience. We would like to inform you that the bonus of 40 free spins has been successfully added to your account.

If you have any additional questions or need any assistance we will be glad to reply and take care of you.

We are happy to see you our loyal player and wish you great wins in the nearest future.

Kind regards,
N1 Casino

AskGamblers
Veröffentlicht am 24. August 2021

Dear @diloui,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Veröffentlicht am 25. August 2021

Thank you to N1 casino for honoring my free spins and even added some cash for me to play with!
Now I know you handle your customers with respect I will definitely be depositing again!

AskGamblers
Veröffentlicht am 25. August 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.