Account locked with unjustified reasons

ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

Der Support über email hat mir auf meine 5 emails einmal geantwortet, und mir mitgeteilt das es bearbeitet ist und auf mein skrillkonto gesendet wird, dass war am 23. August.

Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

I made a Withdraw (50€) on 5.12.2004 since then nothing happened. Everytime I asked the Chat they said to me I had to wait a "little bit" and just ask later for updates. Or the Agents told me they sent it to the finance department. But nothing happened. Friday they told me the Manager would have a look and clear this in No time (Screenshot). But guess what? Nothing happened. Today they told me the same to wait a "little bit". So its nearly 2 Weeks and I don't believe them anymore.

I was allowed an account and to deposit while living in a country that isn't actually accepted here and I believe that I should be refunded my deposits due to now being blocked from the casino and it not being possible for me to cashout my balance when I learned of the restrictions here. It's complete nonsense that they didn't know where I created my account from so its not my fault I was allowed access furthermore being denied to withdraw any funds after I was the one who informed them of the mistake while asking to refund my deposits and close my account. So the deposits were basically stolen with my account now closed and no response to several attempts to contact the casino support via email

Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.

First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I have not received a response from the casino.

I do not know if this is a normal situation. Maybe they just need more time, but it's been a long time and I'm worried. I really hope that my problem will be solved.

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

Thanks for the help.