Hi,
I'm writing this complaint as I was in need for Re-Verification for my Mr. Bet Account as I've deposited using a different method and have managed to win and make a request for withdrawal. So far so good. Now, there heave been several delays, I was just in need to re-submit my bank details and proof of payment. To verify this, the casino has taken almost their full 48 hours. As one document was faulty, as per their statement, I have re-submitted said document with the necessary changes and apparently this will now take an additional 48 hours, as per their customer support, to verify ONE document.
Please keep in mind that at Mr.Bet the funds aren't locked while pending withdrawal, I see that as a way for gamblers to gamble their winnings before they can be withdrawn. As others have mentioned, as soon as their withdrawals haven been either cancelled or gambled away, the verification process was sped up. I'd like for this to be resolved and the funds to be transfered.
All the best.
