Mr.Bet Casino - Verification process dead loop

Dear vengosh,

At the moment, your account is undergoing an active verification process. Additionally, there is an ongoing request related to a change of personal data under GDPR regulations. When such requests are active, they may temporarily slow down the verification procedure, as all information must be carefully reviewed and aligned to ensure full compliance.

Please be assured that this is a standard process and does not indicate any issues with your withdrawal. Unfortunately, in this situation, a short waiting period is necessary until all checks are fully completed.

Thank you for your understanding and cooperation.

Five days seems like enough time to correct my date of birth. I don't see anything complicated about it, and I don't understand why it's taking so long. 🤔

Dear vengosh,

Please note that in addition to the procedure for changing your personal data, you were also asked to verify your payment method for your Visa bank card. The previous document was rejected because it did not include the requested deposit and card mask. We kindly ask you to upload a bank statement showing a deposit of PLN 25.00 dated 2026-01-20, as well as the card mask and name.

The data change procedure can take up to 28 days, but we always strive to process such requests much faster. As soon as we have any news regarding your request, we will let you know immediately.

As you can see in attached document, I have a proof of deposit, but your verification system keeps rejecting it for no reason.

Dear vengosh,

You are uploading a document that does not meet the system requirements.
The statement provided does not include a card mask and/or the deposit transaction. We are awaiting card confirmation or a statement that clearly shows the deposit, your name, and the masked card number, or a detailed deposit receipt.

MrBet....plz...this is ridiculous...This document was generated directly from bank app and it shows all the details including credit card mask (look at the attached screenshot, I marked it...)

I also attached the screenshot with email confirmation sent by your system after I made the deposit...

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

Today, I received confirmation that my profile has been verified. Unfortunately, the casino canceled my withdrawal without providing any reason. As far as I'm concerned, the case remains unresolved.

Case closed. The payment was processed today. Thank you AskGamblers for your help! ❤️

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.