Mr.Bet Casino - Verification issues ongoing since October 17th

Dear @bryanaustin,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

4850.31 is owed to me from winnings

Dear AskGamblers,

Earlier the user had active verification and in the process of checking documents, it was found out that the user's address in the documents is different from the address in the account. A few days ago the procedure of address change was started and it is important for the user to wait for its processing. Withdrawal of funds will be possible after successful verification, but now it is important to update the address in the account.

As soon as there will be an update on the change of address - the user will be notified by email and in their game profile.

I have made a request to change address as I have moved I sent all the new information to the support team and I see it still has not been updated

Messages from support team

Please note that GDPR data change requests can legally take up to 28 days to process, so changing your address will take some time, usually quicker.
We can see in the system that unfortunately you have not fully entered a new address for the change. Our support colleague has sent you an email and a message to your account, please check them and provide your full new address in them so we can proceed with the address change procedure.

Thank you for your co-operation.

I have given my new address

We thank you kindly for the new address. For now please wait for the change of address request to be processed, as soon as an update is available you will be notified by email and in game profile.

Okay hopefully this is cleared up soon

Dear Bryanaustin,

Unfortunately, you again did not provide a complete new residential address, namely the city where you live, because the city in the documents and in the last contact to the support during the update of the address (you attached a screenshot) are different and in the last messages to the support you did not specify the new city where you live now.

Our colleague from the support team asked you by email and in your game profile for the full address for the change. Please make sure that your current city and the residential address you provide for the change of address match the one in your documents and are relevant.

That is my address

I see where I messed up

Dear AskGamblers,

We are pleased to inform you that the user’s address has been updated at their request in accordance with GDPR procedures. The user will need to confirm their new address during the verification process.

Issue has been resolved thank you

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.