Mr.Bet Casino - Verification and payout delayed for 8 days

Dear KARIM1213,

Your account is now verified! Your next payout is scheduled for 11.03, in accordance with our weekly 5000 EUR withdrawal limit.

Hello!

I finally got verified, that’s correct.
My balance on the account was € 9.500,00.
After I finally got verified yesterday I received €3000.
Now I got a balance of €6.500 and withdrawal requests pending in the amounts of:
2000€
3000€
1500€

I accept the weekly limit. But I received this week only 3000€ so the other 2000€ must be transferred this week.
And then, on Monday the 11.03 the remaining balance of 4.500€ (3000€ + 1500€).

The support told me I should wait.
But I don’t get why.
The maximum withdrawal bank transaction amount on your site is only €3000.
As I said, I fully understand and accept the weekly limit of 5000€.
But this week I only received 3000€, means €2000 (as already requested) must be transferred this week.
And the remaining amount of €4500 then on Monday the 11.03

In addition to what I wrote above:

Now my account balance is € 9.000,00
Now I have the following withdrawal requests pending:
€2000
€3000
€3000
€1000

It seems like the maximum amount for bank transfer is €3.000 per transaction?

So according to the rules of the limit of €5000 per week I will get both first requests (3000+2000) on Monday the 11.03 and the two others (3000+1000) the following Monday 18.03.

Is that correct?

Dear KARIM1213,

As of now, it appears that you do not have a sufficient balance for withdrawal. The funds in your balance can be used within the games, while your withdrawal request is pending.

Upon reviewing your account activity, we noticed that you've had two successful withdrawals on 2024-03-08 and 2024-03-11, each in the amount of 3000 euros. However, it seems that subsequent withdrawal requests were declined due to continued gameplay, which affected your balance.

Please feel free to continue enjoying our games, and should you have any further questions or concerns, don't hesitate to reach out.

Thank you for your information.

I received the money, this complaint can be considered solved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.