Mr.Bet Casino - Verification and paid out

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers Team and IMPALA,

To finish the verification successfully, we requested a bank statement in PDF for 07/06/2024 with all deposits made on our website that day. Since several transactions were made that day, the security department has asked for a statement of all deposits for 07/06/2024.

If you have any more questions, please don't hesitate to let us know.

Best regards,
Mr.Bet Casino Team.

The transfer confirmations have already been published several times as a PDF and screenshot on Mr. bet uploaded and sent to support by email. I have often received pre-written letters stating that the documents are already being checked!
I am sending the documents that have already been submitted as an attachment.

I have already sent the original PDF and the screenshots by email

Dear IMPALA,

Thank you for your patience. We are currently awaiting a response from the appropriate department regarding the documents you provided. We'll update you as soon as we have more information.

I've been waiting for verification since June 10th and for the payout since June 8th, it's a disgrace how customers are treated. Please help as this behavior is not acceptable towards customers.

mail from 21 Juni

Dear IMPALA,

Regarding the documents you uploaded, we have reviewed the PDF files and found that they have been edited. Therefore, they cannot be accepted as proof of payment. Additionally, the statement does not include all transactions for 2024-06-07.

The screenshots you provided are also derived from these unsuitable PDF files and hence, they cannot be accepted either.

At this point, we are awaiting a complete statement that includes all deposits made on 2024-06-07 (a total of 5 deposits).

Please provide an unedited, comprehensive statement showing all the required transactions to proceed with the verification.

The documents have not been edited in any way, this is an insinuation!! You have the original documents from my bank as PDF several times, only the name was changed to save in order to upload the correct documents!!! Your statement is a false accusation to avoid the payout.

Dear IMPALA,

To proceed with your verification, we currently need you to provide specific documents. Our support team has previously informed you about the required documentation. Here’s a summary of what we need and why:

Reason for Request:

We need these documents as part of our verification process for the deposits you made on 2024-06-07.
Required Documents:

Complete Bank Statement: We require a bank statement that lists all the deposits made on 2024-06-07. There are a total of 5 deposits that need to be detailed in this statement.
Reason for Rejection of Previous Submission:

You previously uploaded a screenshot showing only one transaction. This screenshot is insufficient and does not meet our requirements.
Important Note:

For verification, we will only consider a full bank statement that includes all the required details. Screenshots or partial documents will not be accepted.
Please ensure that the bank statement you provide covers all 5 deposits and includes all necessary transaction details.

Thank you for your cooperation.

I have now uploaded the five transfer confirmations and a bank statement from June in PDF format. There are no other files at my bank.
If you were to read your email attachments you would see that PDF formats were always uploaded.

Dear @ASKGAMBLERS,

We have blocked a user's account under our Terms and Conditions, Section 3.3.3. This action was taken because the user failed to provide the required verification documents within the stipulated 14-day period. We are currently compiling the evidence of this violation and will provide it to you promptly.

Please let us know if you need any additional information.

I would also like to see this evidence, as I have received the requested documents from the deposits from June 7th, 2024 (5 transfer confirmations, 1 account statement) in PDF several times on your site from mr. bet - Verification uploaded (there are screenshots) and sent to Mr. Bet's support team via email (there are also screenshots and reply emails where Mr. Bet thanks him for his cooperation) or uploaded.
Please clarify and report the casino.

AskGambler please help me.

Dear Mr.Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear @ASKGAMBLERS,

We have sent you a letter explaining the situation regarding the user and justified our decision to suspend the account under Term 3.3.3. Thank you for your consideration.

Dear AskGambler team, is there any news yet?
Best regards

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Mr.Bet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear ASKGAMBLERS,

We are still working on providing the necessary proof of the violation and will get it to you as soon as possible.

AskGambler

If you have the required documents why does mr. then pray long enough to bring them in?

There was no violation and they received the original documents requested several times. Mr. Bet is just not able to pay out the amount he has won, for whatever reason?
Which is not fair to the customers and possibly future customers. This is not a good way to advertise the casino.

Dear ASKGAMBLERS,

We have sent you the supportive evidence regarding this case. Thank you in advance for your consideration.

AskGambler
If you could please send me these receipts I would be very grateful! Thanks in advance

Dear @Impala,

Rest assured that the AskGamblers Complaint Team is in contact with the Mr.Bet Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Thank you for your efforts!!!

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mr.Bet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.