Mr.Bet Casino - Unjust verification rejections and withdrawal delays

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stifflersmom

I am a fully verified user of Mr.Bet, having completed the required address proof, identity verification, and payment method validation processes. These verifications were confirmed via emails from Mr.Bet’s support team (e.g. 2024-06-06 9:45 a.m. German time)

Recently, I attempted to withdraw 5000 Euros from my account. However, I was unexpectedly required to re-verify my payment method using a specific transaction from April 30, 2024, amounting to 76 Euros. In compliance with this request, I uploaded an official bank statement from my online banking account in PDF format. This document clearly displayed all the necessary details, including my name, account information, and the transaction in question.

Despite the document’s authenticity and completeness, Mr.Bet has repeatedly rejected it, stating that it does not meet their criteria. No specific details have been provided regarding why the document fails to meet their standards, despite my repeated inquiries via chat and email.

This situation has left me utterly frustrated, as I have provided a legitimate document that previously was accepted without issue.

I urge your office to investigate this matter and take appropriate action to ensure that Mr.Bet adheres to fair and transparent practices. It is vital that customers like myself are not subjected to such arbitrary and obstructive behavior when attempting to withdraw our funds.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Mr.Bet Casino

Dear STIFFLERSMOM,

We will do our best to assist you to pass the verification ASAP.
Please upload the bank statement on the website where we can see your name and the transaction of 76 EUR from 30.05.2024. It is important to upload only this one document. Our specialists will check it, and we will let you know if the verification is successful after that.

Thank you for your understanding and patience.

stifflersmom

I have uploaded the requested PDF bank statement downloaded from my bank account multiple times now during the last few days. Always with the same result. I upload it on your verification site (see Screenshot "Uploaded" and it's getting rejected within a minute or so (See Screenshot "Rejected"). This happened just a few minutes ago again. It's always the same. The bank statement contains all the necessary information you are requesting. You can also find it as document attached to my original complaint here on Askgamblers. It's the second attachment (the middle on). You can clearly see my name, my address, my bank account IBAN and the transaction of 76 EUR from 30.045.2024. There is no document more detailed and more official than this one. It's downloaded directly from my bank account as official monthly bank statement provided by my bank. Please clearly name the actual problem with this very document! What are you missing here?
Thanks!

Mr.Bet Casino

Dear STIFFLERSMOM,

Your account was successfully verified. Also, your withdrawal request was approved and now it is in process.

Thank you for your understanding and patience.

stifflersmom

Thanks. This complaint can now be closed.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mr.Bet Casino - Unjust verification rejections and withdrawal delays

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