Mr.Bet Casino - Payment declined by mr bet

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

Regarding Mr. NICKHAY's case, the initial transaction was declined on the card issuer's side. The new withdrawal request was promptly recreated with new card details.

The player is undergoing a verification process, and he has been informed about the required documents.

We apologize for any inconvenience caused and assure you that we are actively working to resolve this matter.

Regards to Mr Bets reply, I have contacted ANZ visa and as per my correspondence with them in which I have given to Ask Gambler, there has been no decline by the credit card company, and there has been attempts from Mr bet to have the payment method processed through them,
I have now trying to use a second credit card through Mastercard, I have sent Mr bet a copy of this card and the credit card statement for this card, however there still seems to be a delay of withdraw from this card too, I do not have crypto currency accounts or other accounts mr bet has said are available,
The fact is that visa and Mastercard are withdraw facilities and this should be a straight forward process
This issue has been going on for the 24th of October, it has been very stressful and unfair, the fact that the casino can hold your legitimate winnings and deposit for so long is outright disgraceful

I will correct my last message, there has been NO attempts from Mr Bet to have the withdrawal made to my ANZ Visa card.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

The player has re-uploaded the proof of payment on 22.11 as per our request. The previous image was cropped unintentionally. The documents are currently pending. Thank you for your understanding and cooperation.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

The users account was completely verified on 2023-10-24. There is no need to provide additional documents.

My account was verified on the 23rd of October, and now it is the 1st Of December , this is over a month , I have been trying from the 23rd of October to withdraw my funds however there has been obstacles From mrbet, I am still waiting for the funds , the complaint still stands,
The latest attempt of me to withdraw the status has been in process for a week, this is ridiculous, very frustrating

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear NICKHAY,

Your withdrawal request is in process. We're waiting for our payment provider's response. We'll update you as soon as we have more information. Thanks for your patience.

Regards my withdrawal request, the withdrawal has been in progress since the 24th of November, still waiting for the funds,
I have been trying to get the funds since the 23rd of October,
Totally unfair that it has come to this, very stressful and disappointing.

With regards to my latest withdraw request this has also been declined,
It has taken around 10 days since my request to mr Bet to have my funds withdrawn from my account, I have been trying to withdrawl my money since the 23rd of October , I have tried to use two of my credit cards and both have been declined , both credit cards are in my name and one of the credit cards was used to deposit the funds to Mr Bet.
I have recently Joined Skrill and I have requested my casino funds to be transferred to that account, I will report on this on how I go, and how long it takes for the request to be actioned.

Dear NICKHAY,

We sincerely apologize for the inconvenience you've experienced with your recent withdrawal requests. We understand the frustration this situation has caused, and we appreciate your patience as we work to resolve the issue.

Our team has already initiated a request to the appropriate department to expedite the processing of your new withdrawal request to the e-wallet method. Please be assured that we are doing our utmost to address this matter promptly.

Given that you've opted for a new withdrawal method via Skrill, it's possible that additional verification steps may be necessary for security purposes. We understand the importance of ensuring the safety of your funds and appreciate your cooperation in this matter.

We regret any delays you've encountered, and we assure you that our team is actively working to resolve this matter as quickly as possible.

FINALLY I have been paid by funds, this has been going on from the 23rd of October, very frustrating and annoying, like to thank AskGamblers, lesson learnt, be prepared to wait a while to get paid.

Dear NICKHAY,

We sincerely apologize for the inconvenience and frustration you've experienced regarding the delay in receiving your funds. We understand how crucial timely payments are, and we regret that we fell short of your expectations in this instance.

Your feedback is invaluable to us, and we will use it to improve our services and address the issues that led to this delay. Thank you for your patience and for bringing this to our attention.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.