Mr.Bet Casino - Not paying my winnings since August

I've had to submit my documents again. The live chat gave me a message saying that my bank statement didn't pass because it was black and white.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Joshyboy15,

Earlier, your proof of address document was not accepted because you uploaded a black and white document ( which means it is a copy or scan of the document). Such a document cannot be accepted; we can only accept the original document.

The last time, you uploaded the same document that we rejected. We ask you to upload an alternative document to the verification page. Please note that it must be an original.

Dear @Joshyboy15,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear ASKGAMBLERS AND MR BET,
IN COMPLETE TRANSPARENCY, I, have emailed the two bank representatives that printed my documents at the bank to confirm they are printed in black and white... And that they are original documents, i can only access true documents verifying address this way as I was and am visiting family in BC since August 6,2025... I sent my license both sides and also a bank statement. This was the only way to confirm address. I am awaiting the named bank manager and personal banking associate to confirm (of which are on the documents sent) that are printed and original documents in black and white format. These are all the documents that I've sent to them.

This is one of the emails they sent me. On September 24th/2025. I sent in the document right away in picture format. Not scanned. Now, they are asking me for an alternative proof of address.

This is how long I've been waiting for.

I'm going to send you a picture of my driver's licence (coloured) on top of my original TD Canada Trust personal Assessment document.

I just got a response from the bank manger from TD Canada Trust. This is proof that all bank documents are printed in black & white format.

Dear Joshyboy15,
We previously requested a document confirming your address. Unfortunately, the latest documents you uploaded were not uploaded in full (the four corners of the document are not visible in the documents you uploaded).

We would like to remind you that you can always upload an alternative document, such as loan agreement, landline telephone bill, a home Internet bill, a residence certificate (must be stamped and signed, or at least stamped), etc. Our support team has sent you a complete list of documents by email and in a chat message.

To verify the address document, the document must be:
• no older than 3 months
• with the your address + full name
• all 4 corners of the document must be visible
• it must not be a cropped document, folded, or covered with anything (for example, some data or information covered with a card, or smudged with a marker, etc.)
• be of good quality – in a readable format
• not be a scan of the document (not black and white) or a screenshot

If you have any questions, we are always happy to help and ready to cooperate.

Dear @Joshyboy15,

The AskGamblers Complaint Team is kindly asking you to assist the Mr.Bet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Okay, I just got back from the bank. I will upload my documents right now. I attached the bank tellers business card in one of the pictures to show that it's not Black and white. If you can see the chequing account numbers match. The documents are from different dates but they are both within 3 months.

Here's a picture of my license.

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,
We have forwarded all documents from this thread to the relevant department for verification and are now awaiting the results. As soon as the results are known, we will immediately report them in this thread. Thank you for your patience.

I'm very happy to announce that I have finally be verified! They told me that my withdrawals are being processed. I'll keep you posted.

Dear Joshyboy15,

We’re glad to hear that your account has been successfully verified and that your withdrawals are being processed. We can confirm that you already had successful withdrawals on 2025-10-22, and the next part of your payment is scheduled for 2025-10-28 in accordance with our 5k weekly withdrawal policy.

Since your verification has been completed and withdrawals are proceeding as per our Terms and Conditions, we consider this complaint resolved.

Dear @Joshyboy15,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Hi there! I've still only been paid half of my winning. I will let you know when I receive the remaining balance. Thank you.

Dear Joshyboy15,

As mentioned above, your next payment is scheduled for 2025-10-28 due to withdrawal limits. We can confirm that you already had successful withdrawals on 2025-10-22, and the next part of your payment will be processed on 2025-10-28 in accordance with our 5,000 weekly withdrawal policy.

I still haven't received my second payment. I'll notify you when I get it!!

I am very happy to announce this has been resolved thank you very much ask gamblers for all your help! You made it happen.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.