It has been about 10 days since I applied for a withdrawal and I still have not finished verifying my identity.
After submitting the initial documents, I contacted support because the verification process was not completed even after a few days, and they asked me to resubmit a screenshot of the Vega Wallet I used to make the deposit.
Mr.Bet does not allow you to submit documents freely, and you must receive an email from the casino with a link to a page where you can upload your identification documents.
However, they have not sent me that email even after a week.
I am very worried because when I ask support, they just say "I don't know how long it will take, but please wait".
Currently, the page to upload identification documents is stalled as shown in the attached image.
If I need to re-submit my documents, I would like the page to return to the uploadable page as soon as possible.
I would like you to complete the authentication if it is not necessary.
