I am writing to file a formal complaint against Mr. Bet Casino regarding a significantly delayed withdrawal of 8,000 NOK.
My account is fully verified, and I initiated this withdrawal request several days ago.
According to Mr. Bet Casino's official terms, the maximum withdrawal limit is €15,000 per month. My current withdrawal request of 8,000 NOK, even when combined with a previous withdrawal of 35,000 NOK, totals only 43,000 NOK, which is well within the stated monthly limit. Despite this, the casino has delayed my withdrawal for over 72 hours, exceeding their own processing time of 48 hours.
When I contacted their customer support, they initially cited high volume as a reason for the delay, but later asked me to wait until December 9th for the payment. Furthermore, customer support representative Molly provided misleading information, stating that the maximum withdrawal limit was 50,000 NOK within a 30-day period, which contradicts the casino's actual terms.
I have complied with all their rules and betting requirements, and I have not abused any bonuses. I expect my withdrawal to be processed immediately, as per their own terms and conditions.
After this complaint, I will, of course, report them to their license provider to highlight the issue.
I can tell this is not their first time delaying payouts.
This is absolutely bad practice