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Mr.Bet Casino - Delayed withdrawal of 8000 NOK

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Unseriöses Casino

Mr.Bet Casino

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kr 8000

shinything Norwegen
vor 3 Wochen

I am writing to file a formal complaint against Mr. Bet Casino regarding a significantly delayed withdrawal of 8,000 NOK.

My account is fully verified, and I initiated this withdrawal request several days ago.

According to Mr. Bet Casino's official terms, the maximum withdrawal limit is €15,000 per month. My current withdrawal request of 8,000 NOK, even when combined with a previous withdrawal of 35,000 NOK, totals only 43,000 NOK, which is well within the stated monthly limit. Despite this, the casino has delayed my withdrawal for over 72 hours, exceeding their own processing time of 48 hours.

When I contacted their customer support, they initially cited high volume as a reason for the delay, but later asked me to wait until December 9th for the payment. Furthermore, customer support representative Molly provided misleading information, stating that the maximum withdrawal limit was 50,000 NOK within a 30-day period, which contradicts the casino's actual terms.

I have complied with all their rules and betting requirements, and I have not abused any bonuses. I expect my withdrawal to be processed immediately, as per their own terms and conditions.

After this complaint, I will, of course, report them to their license provider to highlight the issue.

I can tell this is not their first time delaying payouts.

This is absolutely bad practice

AskGamblers
vor 3 Wochen

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 3 Wochen

Dear AskGamblers,
We are currently reviewing the user's withdrawal request, which we have already sped up on our end, and are awaiting a response from the relevant department. As soon as we receive an update, we will let you know. Thank you for your patience.

shinything Norwegen
vor 3 Wochen

Also, this involves a small amount of money (petty cash), making this delay entirely unnecessary, especially since the account is already verified and you have processed over 35,000 nok in payments to me before. This post was just to make a point. Its not that i am worried to not get the payment. I understand the business tactics from your end, but unfortunately, it does not always land in a good spirit.

vor 2 Wochen

Dear shinything,

Thank you for your message. According to our internal records, your withdrawal has already been successfully processed. If you have not received the funds yet, please allow a short time for your payment provider to complete the final delivery, as this part is outside of our control.

We appreciate your feedback, however all withdrawals must follow the same security and processing standards for every account, regardless of the amount. At this point the matter is resolved from our end, and no further action is required on your part.

If you need additional clarification, feel free to contact us directly.

shinything Norwegen
vor 2 Wochen

The money is received. But my point was allso to highlight the slow transfers. Case is revolved. Thx to Askgamblers. I hope Mr.bet can pay out to other customers faster. Thats all.

AskGamblers
vor 2 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mr.Bet Casino Beschwerden

  • 182 von 184 Gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 4,801 USD Durchschn. Betrag

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