Delayed payment of $5,000 and funds playable still
So, a week ago I was going to withdraw 5000$, set a 1$ stop loss, the stop loss worked, after about 2-3days of going through verification, I removed my limit and and 24hrs later set a 1000$ one to play through a bit. Turns out, despite knowing I set it properly (it shows a little red badge above the limit section when there is a limit set), I was able to play through all my funds. To be honest, I didn't even complain at that point, I assumed it would just get me back a generic denial and took bad response, and honestly just blamed myself for allowing it to happen. When I went back to check the stop loss, there wasn't any set anymore. Needless to say, they don't send confirmation emails for setting or removing limits like most sites do. Also, magically, my verification process almost instantly got processed at that point.
Fast forward a few days, I kept gambling there and made somewhere north of 7k and set a withdrawal for 5k with planning to gamble the rest with a 750$ daily limit. Limit works this time however. Except for still allowing you to buy free spins. Which I did. So I keep my real balance above 5k right now to make sure they process my withdrawal this, with the rest of my balance now being bonus funds because of the free spins bought.
Now, their ToS says 0-24hrs for withdrawal. It's been just about 72 hours and since I've been messaging them after 24hrs, they've "escalated my request as priority/rush". But those are apparently just buzz words because I can't believe you are in "priority queue" for double the time they state their process takes, for a total of 3 triple the time.
I am suspecting at this point that it's becoming a tactic to have me play my funds, especially as I am known to them for doing it previously. On top of the fact that it's probably the only casino I've ever played on throughout the years that keeps your funds as playable during withdrawal process.
Thanks
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