Dear AskGamblers,
As the user's withdrawal exceeded €2,000 and the deposit was made using payment details that had not been previously verified, we requested additional documentation to verify their Skrill account.
All requested documents, both during the initial and follow-up verifications, were reviewed in accordance with our Terms & Conditions, and the process was completed within the 48-hour timeframe specified. The user was informed about, and agreed to, the document verification process before registering, as outlined in the following sections of our T&Cs:
Section 3.3.3:
"The payment manager may conduct additional verification procedures for any cumulative withdrawals exceeding €2,000 (or the equivalent in Your currency), and further reserves the right to conduct such procedures for lower payouts. Documents for verification, including but not limited to those specified in Section 3.2.4 and any other documents deemed necessary for Our checks, must be provided in good quality and within 14 days of Our request."
"If You do not provide us with the requested information, or if the information provided is not satisfactory, We reserve the right to lock or restrict Your Member Account... We reserve the right to terminate these Terms, close Your Member Account, and return any Deposit funds present in Your account at the time the lock or restriction was applied."
Section 3.3.6:
"Once a withdrawal is requested, it will remain pending for between 0-48 hours... Withdrawals are processed daily, including weekends and bank holidays."
The user has now been verified, and the withdrawal has been processed successfully.
If the user has further questions regarding the verification process, we kindly ask them to await the completion of the document review.
