Mostbet Casino - Won bet but casino tells me its lost bet

Dear @FilAlves1984,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The odd was 1.94 and my bet was 10 euros.
I attached print with the bet number 1363248269 in mostbet

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, Dear FilAlves1984!

We are sorry that you have a negative impression of our service. We always strive to help you and understand the situation. We have passed your request to the responsible department and received a response that the bet 1363359293 is calculated as a win. Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Hello,
Thank you! Now the bet is won.

Best regards,

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.