Mostbet Casino - My account has been frozen for over a month

Hello, Dear safadysilvia!

We're sorry you had a negative impression. We are always striving to improve our customers' experience and help you. Your video call failed for technical reasons. We have received information that you have been scheduled for a new video call on 13.09.2024. Please be on the call at the scheduled time, our specialists will contact you.

Have a nice day!
Best regards. Mostbet.

Yesterday we made the verification call which was completed successfully. I am still waiting for my account to be unblocked since it is still blocked as of today.

Hello, Dear safadysilvia!

Thank you for waiting! We have been informed that your game account was successfully unfrozen on 16.09.2024 as a result of verification. Please confirm that the complaint has been resolved.

Have a nice day!
Best regards, Mostbet.

Dear @safadysilvia,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My account has been unlocked, but when I try to make the withdrawal it tells me to add a phone number, when I add a phone number they tell me that it is not possible and that I should contact support and when I contact support they do not answer me.

Hello, Dear safadysilvia!

Thank you for telling us about the situation. We will do our best to help you. To link a phone number to your game account, you need to write to our e-mail datach­ang­e@m­ost­bet.com. Be sure to attach to your letter:
1. Photos of your passport (or ID card)
2. Selfies of you holding your open passport near your face.
Before sending the letter, please make sure that the photos are of good quality and all data is visible. This way we will be able to resolve your situation faster. In the letter itself, write the phone number to be linked and why, and your game ID number.

Have a nice day!
Best regards, Mostbet.

I have already sent the email 3 times and still have not received a response nor has the phone number been added.

Hello, Dear safadysilvia!

We have verified the information, your phone number is linked to another game account. According to our rules, a client cannot have more than one account. First you need to delete the second account. To do this, write to our online support chat on the website, tell the account ID you need to delete and the reason for deletion. After that we will be able to link your phone number to the account you want to withdraw funds from.

Have a nice day!
Best regards, Mostbet.

It is impossible that the first number that I indicated (<phone number removed>) is already registered since it is my personal number and I have never created any other account in mostbet.

Therefore, I have tried to add another number (<phone number removed>) which does give me the option to wait for a confirmation code, which has been more than 48 hours since I tried the first time and today I tried again and I do not receive any SMS or call with a confirmation code to be able to add the number, so I kindly ask that you help me by adding the number (<phone number removed>) since it does not allow me due to lack of a confirmation code.

Then I tried to enter the account that supposedly exists with my first number and first it says that the password that I always use is incorrect, I tried another one and also, then I hit recover password and supposedly they should send me an SMS to the first number but I don't get anything either.

Hello, Dear safadysilvia!

Your phone number ***8125 is linked to your game account ID 186878821.

If you have a different phone number, which you can link to your game account ID 187353103, you need to write to our e-mail datach­­an­g­e­@m­­ost­­be­t.com. Be sure to attach to your letter:
1. Photos of your passport (or ID card)
2. Selfies of you holding your open passport near your face.
Before sending the letter, please make sure that the photos are of good quality and all data is visible. This way we will be able to resolve your situation faster. In the letter itself, write the phone number to be linked and why, and your game ID number.

We still recommend that you contact our support chat to delete the second game account that you are not using.

Have a nice day!
Best regards, Mostbet.

I have already sent the email again to add my phone number, since I cannot do it myself because I do not receive the SMS. I repeat that I do not have another account and I have not registered the first number to any account other than my own, to which I have tried to add it and it does not allow me.

Hello, Dear safadysilvia!

Thank you for the data provided. Your phone number has been successfully linked to your game account. Please check and confirm that the complaint has been resolved.

Have a nice day!
Best regards. Mostbet.

Dear @safadysilvia,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The phone number has been added, but in order to make the withdrawal you need to have a code that you receive in SMS and I am not receiving them either, so I need mostbet to provide me with the code to be able to withdraw my money.

I'm trying to log into mostbet, and it tells me that the page doesn't exist and it stays blank.

Hello, Dear safadysilvia!

Your situation is non-standard, our team is looking for a customized solution for you. You need to request a new sms code to withdraw your funds. Please try it and let us know the result.

To log in to our website, please refresh the website page in your browser, check your internet connection and clear your cache/cookie files.

Have a nice day!
Best regards, Mostbet.

this time i tried to make the withdrawal again with a mastercard debit card, and when i given it the first time i did not receive the code, the second time i did. i am waiting for confirmation of the withdrawal and to receive the money in my account.

3 times rejected today, and bankcard is the only option they let me use to make withdrawals! i will appreciate if they allow me cripto or other for making it faster!

Hello, Dear safadysilvia!

You can withdraw funds only to those details from which you made deposits earlier. There are no withdrawal bans on our part. If you want to withdraw to other accounts, you need to make a deposit from them first.

Have a nice day!
Best regards, Mostbet.

I make all my deposits with Astropay, but I don't see that option anywhere to make withdrawals.

Hello, Dear safadysilvia!

We have clarified the information with the finance department, a withdrawal method to cryptocurrency is available to you. You can try to use the crypto method for withdrawal.

Best regards, Mostbet.

I want to see the method with cryptocurrencies but now only these options appear in my account.

im tryng to make the withdrawlm with tether and it says i dont have any mone, i put here the picture so the team can see

Hello, Dear safadysilvia!

We apologize, due to technical reasons crypto methods were temporarily unavailable for all users. Now they are available.
As we wrote to you earlier, for security reasons, you can only make withdrawals to the details from which you previously made a deposit.
We clarified that the Astropay method is not available for withdrawals.
If you have not previously deposited your game balance from a crypto wallet, you must first make a deposit from that wallet, then you will be able to withdraw to that wallet.
Please try to follow our instructions, then let us know the result.

Best regards, Mostbet.

Hello, Dear safadysilvia!

We see that you deposited using a different method and your withdrawal attempt was rejected. Please retry your withdrawal attempt.

Best regards, Mostbet.