Mostbet Casino - Frozen account after 60days

Hello, Dear Oladeb651 and AskGamblers Team!

We’re sorry you had a negative impression. We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts and consists of a series of steps, each of which takes time.

We have checked the information and are pleased to inform you that your account has been unfrozen on 17.12.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Have a nice day!
Best regards, Mostbet.

Dear @Oladeb651,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

This is unacceptable.

You removed $120 from my balance by changing my winning odds to 1.00 after the bet was settled.

I did not receive any valid explanation or rule reference for this adjustment.

Please explain exactly why the odds were changed, provide the specific rule number, and return the $120 immediately.

If this is not resolved

The coupons were canceled for violating company rules, clause 5.11:
“Repeated bets on the same outcomes (or on dependent outcomes, for example: team win, team win or draw, team handicap, etc.) from the same Customers are not allowed, including the use of repeated bets on the same outcomes within several bets on a set of events.”

Any potential player can familiarize themselves with the rules before registering and, based on them, decide on a gaming strategy. By registering with our bookmaker, you agree to these rules.

Have a nice day!
Sincerely, Mostbet.

Dear @Oladeb651,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

This is not acceptable and makes no sense.

You are claiming that I placed the same bet twice. When I placed the bet, it was accepted successfully, and the game was won. Now you are saying something different and voiding my winnings.

I also have other games where I placed the same bet twice and those bets lost. Why weren’t those bets voided as well and my money returned?

I received no error message when placing the bet, and it was accepted successfully. Only after the game was won did you change the odds to 1.00 and void the winnings, which is completely unreasonable.

If you are voiding winning bets because they were placed twice, then you should also void the losing bets that were placed twice and refund my money.
I included a picture of a very good example

I have not violated any of your rules. I placed a single bet, which was accepted, and then included that selection in my accumulation bet. Please provide evidence showing that single bets cannot be included in accumulations.

It seems that Mostbet is unfairly withholding my money, which is unacceptable. I am requesting the immediate return of my $120.

If you are going to void all single bets that were included in accumulations, do it correctly and consistently. Do not target only my winning tickets, and ensure your calculations are accurate.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

We have sent additional information about this case to suppor­­t@­a­s­kg­­amb­­le­r­s.com. We look forward to your response!

Best regards, Mostbet.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.