Mostbet Casino - Deposits confirmed on Blockchain but not credited to account

Hello, Dear Notchris and AskGamblers Team!

We're sorry that you've encountered this problem.

We always strive to improve the experience of our users and deal with any situation.

Please provide your account ID so that we can look into your problem.

Best regards, Mostbet.

Dear Mostbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Mostbet Team and AskGamblers,

Thank you for the update. I am confirming that the BTC deposit ($9.92) has been successfully credited to my account.

However, the following issues remain unresolved:

Missing Deposit: The 6.79 TON deposit (approx. $11.51) made on Jan 16 is still missing from my balance and transaction history.

Missing Bonus: Additionally, the bonus I redeemed at the time of these deposits has not been applied to my account.

I have provided proof of both successful blockchain transactions. Please credit the remaining TON deposit and activate the corresponding bonus so we can close this case.

Best regards, Notchris

To address the issue with the second deposit, you must provide a check with the transaction hash indicated on it.

Please also specify the date when you selected the bonus and whether it was a sports or casino bonus.

We'll pass on this information to our team and they will look into it.

Have a nice day!
Yours, Mostbet.

Following your request to address the issue with my second deposit, here are the transaction details retrieved from the blockchain:
• Transaction Hash (TXID): f710f6­314­848­529­e47­225­134­706­950­787­e91­856­754­388­487­779­261­899­1244301
• Amount Sent: 0.00010334 BTC (approx. $9.92 USD)
• Date and Time of Transaction: January 15, 2026, at 3:37 AM
The transaction is fully confirmed on the blockchain. I have attached the screenshot from my wallet showing the confirmed status and the destination address (bc1qc­6f0­gnz­2s2­axa­e0d­ace­x9w­htz­5aj­j78­0hu­z0s0).
Please verify this information and credit the deposit and the corresponding bonus to my account as soon as possible.
Best regards,

https:­//t­onv­iew­er.c­om­/UQ­AFF­6Tf­_jA­ATT­aj-­hs1­ire­ZOv­fdP­7bL­8x4­fHW­mM3­2wvP7x8

Dear Notchris, thank you for the data provided. We've already passed on the information to our team.

As for the bonus issue, has it been resolved?
If not, please indicate the date when you selected the bonus and whether it was a sports bonus or a casino bonus.

Yours, Mostbet.

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