Mostbet Casino - Deposits confirmed on Blockchain but not credited to account

Hello, Dear Notchris and AskGamblers Team!

We're sorry that you've encountered this problem.

We always strive to improve the experience of our users and deal with any situation.

Please provide your account ID so that we can look into your problem.

Best regards, Mostbet.

Dear Mostbet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Mostbet Team and AskGamblers,

Thank you for the update. I am confirming that the BTC deposit ($9.92) has been successfully credited to my account.

However, the following issues remain unresolved:

Missing Deposit: The 6.79 TON deposit (approx. $11.51) made on Jan 16 is still missing from my balance and transaction history.

Missing Bonus: Additionally, the bonus I redeemed at the time of these deposits has not been applied to my account.

I have provided proof of both successful blockchain transactions. Please credit the remaining TON deposit and activate the corresponding bonus so we can close this case.

Best regards, Notchris

To address the issue with the second deposit, you must provide a check with the transaction hash indicated on it.

Please also specify the date when you selected the bonus and whether it was a sports or casino bonus.

We'll pass on this information to our team and they will look into it.

Have a nice day!
Yours, Mostbet.

Following your request to address the issue with my second deposit, here are the transaction details retrieved from the blockchain:
• Transaction Hash (TXID): f710f6­314­848­529­e47­225­134­706­950­787­e91­856­754­388­487­779­261­899­1244301
• Amount Sent: 0.00010334 BTC (approx. $9.92 USD)
• Date and Time of Transaction: January 15, 2026, at 3:37 AM
The transaction is fully confirmed on the blockchain. I have attached the screenshot from my wallet showing the confirmed status and the destination address (bc1qc­6f0­gnz­2s2­axa­e0d­ace­x9w­htz­5aj­j78­0hu­z0s0).
Please verify this information and credit the deposit and the corresponding bonus to my account as soon as possible.
Best regards,

https:­//t­onv­iew­er.c­om­/UQ­AFF­6Tf­_jA­ATT­aj-­hs1­ire­ZOv­fdP­7bL­8x4­fHW­mM3­2wvP7x8

Dear Notchris, thank you for the data provided. We've already passed on the information to our team.

As for the bonus issue, has it been resolved?
If not, please indicate the date when you selected the bonus and whether it was a sports bonus or a casino bonus.

Yours, Mostbet.

no , and casino bonus

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

We apologize for the lengthy proceedings.

We are waiting for a response from financial experts. Unfortunately, sometimes verification takes longer than we would like. For our part, we are doing everything possible to speed up the process.

We'll get back to you as soon as we get a response.

Best regards, Mostbet.

Thank you for the update, but I find this delay unacceptable for cryptocurrency deposits.

It has been over a week since the funds were successfully confirmed on the blockchain. Unlike bank transfers, crypto transactions are verifiable in real-time. My deposits (BTC and TON) reached the destination addresses provided by Mostbet immediately.

'Financial experts' do not need days to verify a TXID (Transaction Hash) that is publicly visible on the blockchain. This delay is starting to feel like an intentional hold on my funds.

I am asking the AskGamblers team to keep this complaint open and active until the total amount ($21.43 approx) is reflected in my account ID: 266577500.

Mostbet: Please provide a specific timeframe for this 'verification' or credit the funds manually now that the proof has been provided multiple times.

Wow, such efficiency, Mostbet! After over a week of waiting, my money finally appears in the account, only to find it's frozen! What's next, a permanent ban just for fun?

Update: Mostbet imposing an arbitrary 60-day verification period to delay withdrawal.

Dear AskGamblers Team,

I am providing an update on my case and attaching a screenshot of the latest email received from Mostbet.

Following the credit of my balance, the casino has now placed my account under a "verification process" that they claim can last up to 60 days. I wish to formally dispute this measure for the following reasons:

Retaliatory Timing: This restriction was imposed immediately after the disputed funds were credited to my account. It is highly suspicious that a verification is only required now that I am attempting to withdraw my balance.

Unreasonable Delay: A 60-day timeframe for account verification is excessive and serves no purpose other than to delay the payout of my legitimate funds. This is especially true given that my intent is to withdraw and close the account.

Abuse of Terms: While the casino cites section 2.9, using this clause to freeze funds for two months without providing a specific security justification is an abusive practice.

I have rights as a player to access my funds. I kindly ask the AskGamblers team to intervene and request that Mostbet expedites this "verification" immediately, as there is no technical or security reason to hold my money for another 60 days.

Thank you for your ongoing assistance in this matter.

Best regards,

Dear Notchris,

We have carefully checked the information. The money was successfully transferred to your game account on 24.01.2026, tid:1019609812.

And we are pleased to inform you that your account has been unfrozen on 26.01.2026 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Have a nice day!
Best regards, Mostbet.

Dear @Notchris,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.