Mostbet Casino

Deposits confirmed on Blockchain but not credited to account

Von Chris F.

vor 4 Monaten

I have made two deposits using cryptocurrencies (Bitcoin and TON) to my Mostbet account (ID: < sent to the casino >). Both transactions are confirmed and successful on the blockchain, but after more than 33 hours, the funds have not been credited to my balance, and they do not even appear in my transaction history.

BTC Deposit: 0.00010334 BTC (approx $9.92). Date: Jan 15, 2026.

TON Deposit: 6.79 TON (approx $11.51). Date: Jan 16, 2026.

I have contacted support multiple times via email and live chat, but they only provide generic responses without solving the issue. I am providing screenshots of both successful transactions from my wallet.

Unseriöses Casino Mostbet Casino

Grund Einzahlung nicht gutgeschrieben

Betrag $21

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear @Notchris,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Mostbet Casino

• Representative

vor 4 Monaten

Dear Notchris,

We have carefully checked the information. The money was successfully transferred to your game account on 24.01.2026, tid:1019609812.

And we are pleased to inform you that your account has been unfrozen on 26.01.2026 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Have a nice day!
Best regards, Mostbet.

Notchris

• El Salvador

vor 4 Monaten

Update: Mostbet imposing an arbitrary 60-day verification period to delay withdrawal.

Dear AskGamblers Team,

I am providing an update on my case and attaching a screenshot of the latest email received from Mostbet.

Following the credit of my balance, the casino has now placed my account under a "verification process" that they claim can last up to 60 days. I wish to formally dispute this measure for the following reasons:

Retaliatory Timing: This restriction was imposed immediately after the disputed funds were credited to my account. It is highly suspicious that a verification is only required now that I am attempting to withdraw my balance.

Unreasonable Delay: A 60-day timeframe for account verification is excessive and serves no purpose other than to delay the payout of my legitimate funds. This is especially true given that my intent is to withdraw and close the account.

Abuse of Terms: While the casino cites section 2.9, using this clause to freeze funds for two months without providing a specific security justification is an abusive practice.

I have rights as a player to access my funds. I kindly ask the AskGamblers team to intervene and request that Mostbet expedites this "verification" immediately, as there is no technical or security reason to hold my money for another 60 days.

Thank you for your ongoing assistance in this matter.

Best regards,

Notchris

• El Salvador

vor 4 Monaten

Wow, such efficiency, Mostbet! After over a week of waiting, my money finally appears in the account, only to find it's frozen! What's next, a permanent ban just for fun?

Mostbet Casino Beschwerde-Statistik

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Durchschn. Betrag $1,801

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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