Beschwerde #66 Melbet Spielothek

Melbet Casino - Funds cannot be withdrawn

Von ashi1996

vor 3 Jahren

All document has been provided but still not verified for about 2 days. I am unable to withdraw my winnings from past 48 hours.

Last mail by Melbet was around 2 days ago saying "information is being checked by the specialist at the moment, please wait for your answer.

I wrote follow up mail but same reply has been received.

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Betrag ₹260000

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear @ashi1996,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Spielothek

• Representative

vor 10 Monaten

Dear @ashi1996 and @AskGamblers,

I’m sorry to hear that the user encountered this issue; however, I would like to emphasize that the verification process is an essential and integral part of our procedures.

I would also like to inform you that the user successfully completed the verification process on June 8, 2023. Since then, they have been able to make deposits, place bets, and withdraw funds without any issues.

Therefore, the user’s problem was effectively resolved following a thorough and complete verification.

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Melbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

vor 3 Jahren

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Melbet Spielothek Beschwerde-Statistik

Gelöst 51 / 57

Durchschn. Betrag $2,167

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

Melbet Spielothek Beschwerden

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I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
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During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
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I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

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