Lucky7even Casino - Withdrawal complaint

Hello Meg8721,

We take your feedback seriously and appreciate you bringing this matter to our attention. However, we must clarify that our terms and conditions are in place to ensure compliance with legal and regulatory standards.

Your account was flagged due to being registered from a restricted territory. While we understand that this may seem confusing, we are bound by these restrictions, and this is not an issue that arose solely when you requested a withdrawal. Our system should have caught this earlier, and we apologize for any oversight.

We also want to emphasize that we cannot process withdrawals from accounts that do not comply with these regulations. We are unable to proceed with your request for a withdrawal, as your account was subsequently closed.

If you have any further questions, feel free to reach out to our support team at [email protected] and we will be happy to assist.

Best Regards,

The Lucky7even Team

How is it possible for you to process a deposit but not have the ability to process a withdrawal? You didn't have any issue accepting my money. Im struggling to understand the logic behind your excuse for not providing my withdrawal. Especially considering Im using crypto not a bank account. Its unacceptable, if you will take my money, you should pay me as well.

Its $50 for goodness sakes.

Hey, still looking for clarity on how you are able to process deposits for those you view as noncompliant but not withdrawals. Please advise.

Dear Lucky7even Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We have provided all the necessary documents and relevant information to your email address at suppor­­t@­a­s­kg­­amb­­le­r­s.com as requested. Please review the submitted materials, and let us know if any further clarification is needed.

Best regards,
Lucky7even Casino

The issue is not resolved.

Dear AskGamblers,

As per your ruling, we will be issuing a refund to the player.

We have contacted MEG8721 to provide the necessary information needed to process the payment.
Once we receive these details, it should typically be credited within a few days.

If you require any further information or confirmation, please don’t hesitate to reach out.

Best Regards
The Lucky7even Team

Dear @Meg8721,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have not received any correspondence from the casino contrary to what they said previously. The issue is not resolved. Also. I provided a cash out address when I made my withdrawal request initially and I confirmed the address via email. They have the information and still have not processed the withdrawal.

Dear @Meg8721,

Our Support team advised they need a crypto wallet address in order for the refund to be completed. They sent a message to your registered email address on Thursday 20th Feb am to this affect and again today. Once you respond to the email, we can proceed with the refund.


Best Regards

The Lucky7even Team

Dear @Meg8721,
Our Support team advised they need a crypto wallet address in order for the refund to be completed. They sent a message to your registered email address on Thursday 20th Feb am to this effect and again today. Once you respond to the email, we can proceed.


Best Regards
The Lucky7even Team

Dear @Meg8721,
Our Support team have advised that they need a crypto wallet address in order for the refund to be completed. They sent you an email to this effect on Thursday 20th Feb am and did so again today. Once you respond to the email, we can proceed.

Best Regards

The Lucky7even Team

Yesterday, I provided my wallet address to the suppor­t@l­uck­y7e­ven.com email because I do not have any emails from you requesting it. I still do not have my withdrawal or a confirmation email. What more do I need to do? This is ridiculous.

Dear @Meg8721,

The Support team has confirmed that they received your crypto wallet address and have forwarded it for processing. Additionally, an email was sent to you regarding this update.

As we are receiving delivery receipts, please also check your junk or spam folders if you have not seen the emails we have sent.


Best Regards

The Lucky7even Team

I did check my email both the inbox and spam. I have not received a response to my question regarding how long it will take to process my withdrawal, seeing as I have waited so long already is it being prioritized? ETH takes like 4 mins to receive so Im not sure what the hold up is.

Days ago you said you forwarded my wallet address for processing please advise as to when the payment will be processed. I keep being told to be patient. Its been almost a month since requesting a withdrawal. How much longer am I expected to be patient?

Dear @Meg8721,

Your refund has now been processed, sincere apologies for the delay.
We understand how frustrating this situation may have been and truly appreciate your patience.

Best Regards

The Lucky7even Team

Dear @Meg8721,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I did receive the payment. I would like it to be known that I think lucky7even was extremely unprofessional throughout and it took a month to get my payment. I would like to leave an honest review so that other players do not have to go through such a ridiculous ordeal for a $50 payout. Do better lucky7even.
I would also like to say that I am extremely grateful to Ask Gamblers for providing the complaint service and holding the casinos accountable. It is too easy for them to abruptly take a players money and shut their account down without explanation. I appreciate you Ask Gamblers!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.