Beschwerde #30 Lucky Hunter Casino

Reign of thunder network tournament prize

Von Tomp1e

vor 7 Monaten

Hi!
I am writing to formally lodge a complaint against Lucky Hunter Casino regarding the non-payment of my €10,000 first-place prize from the Play’n GO network tournament, "Reign of Thunder," held from September 24, 2025, to October 1, 2025.
According to the tournament terms, all prizes were to be paid to players within seven days of the tournament’s conclusion. As of today, October 9, 2025, I have not received my prize, despite the deadline having passed. In contrast, friends who participated in the same tournament on a different platform, PAF Casino, received their prizes on October 1, 2025, the day the tournament ended. This discrepancy suggests that Lucky Hunter Casino is unnecessarily delaying payment.
I have contacted Lucky Hunter Casino multiple times over the past week and received repetitive responses stating that they are awaiting tournament results from Play’n GO. However, given that other casinos have already disbursed prizes, this explanation appears misleading. I am concerned about the casino’s intentions, especially as I have read reports of similar issues with other smaller casinos and noted that Hollycorn N.V., which operates Lucky Hunter, has previously received warnings for related matters.
To support my claim, I have photographic evidence, including:

The Lucky Hunter Casino logo
The tournament scoreboard showing my first-place ranking
The tournament’s start and end dates
The conversations with casinos support service

I kindly request your assistance in resolving this matter promptly. I expect the €10,000 prize to be credited to my account without further delay.
Thank you for your attention to this matter. I look forward to your response.

Unseriöses Casino Lucky Hunter Casino

Grund Sonstiges

Betrag €10000

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tomp1e

vor 7 Monaten

Thank you, I really appreaciate this ended right way, i did receive the prize!

AskGamblers

• Support Team

vor 7 Monaten

Dear @Tomp1e,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Hunter Casino

• Representative

vor 7 Monaten

Hello Tomp1e,

Thank you for your patience while we looked into this case. We would like to confirm that the tournament prize you were referring to has already been credited to your account in accordance with the final results provided by the tournament organizer.

Lucky Hunter Casino Beschwerde-Statistik

Gelöst 9 / 9

Durchschn. Betrag $1,935

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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