Lucky Hunter Casino - Reign of thunder network tournament prize

Hello Tomp1e,

Thank you for reaching out. We’d like to clarify that you participated not in a local tournament run directly by our casino, but in a network tournament organized by the game provider. In such cases, prizes are not distributed immediately after the event ends — first, the provider verifies the results and prepares the official list of winners.

We are currently waiting to receive this confirmed list from the provider so that we can proceed with awarding your prize. Unfortunately, this process is entirely on the provider’s side and is beyond our control. We kindly ask for your patience while we wait for the final verification to be completed.

I understand that it’s a network tournament, but it’s still an unusually long time for verifying official winners. Typically, it takes a maximum of 7 days, and as I’m writing, it has already been 10 days since the tournament ended. Additionally, this isn’t some random prize from the scoreboard buried among hundreds of players—it’s the 1st place prize.

Dear Lucky Hunter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for your patience. We would like to let you know that we are still in the process of clarifying the situation. At this moment, we have not yet received the official list of winners from the tournament provider, which is necessary for us to proceed with the prize distribution.

We fully understand that waiting can be frustrating, and we are doing everything we can on our side. We hope to resolve this matter as quickly as possible and will proceed with the prize crediting immediately once the final list is available.

Thank you once again for your understanding.

Hello Tomp1e,

Thank you for your patience while we looked into this case. We would like to confirm that the tournament prize you were referring to has already been credited to your account in accordance with the final results provided by the tournament organizer.

Dear @Tomp1e,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Thank you, I really appreaciate this ended right way, i did receive the prize!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.