Beschwerde #36 Lucky Hunter Casino

Refusal to set self exclusion

Von mchan

vor 4 Wochen

Clients have no access to responsible gambling tools. But when i sent email to customer support to set self exclusion, no reply has been given and no self exclusion set or cooling off set despite sending several repeated emails and contacting live chat several times within last month. This is very bad.

Unseriöses Casino Lucky Hunter Casino

Diskussion

AskGamblers

• Support Team

vor 4 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mchan

vor 4 Wochen

The issue has now been resolved. Thanks

AskGamblers

• Support Team

vor 4 Wochen

Dear @mchan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Hunter Casino

• Representative

vor 4 Wochen

Hello mchan,

Thank you for bringing this matter to our attention.

We have carefully reviewed the situation from our side and, unfortunately, we were unable to locate the emails referenced in your message. It appears that these requests were not received by our team.

Nevertheless, we fully understand the importance of such requests and would like to confirm that a self-exclusion has now been applied to your account.

We sincerely regret any inconvenience caused by this situation and appreciate you bringing it to our attention. Should any further assistance or clarification be required, we remain available.

Lucky Hunter Casino Beschwerde-Statistik

Gelöst 9 / 9

Durchschn. Betrag $1,935

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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