Lucky Hunter Casino - Refusal to set self exclusion

Hello mchan,

Thank you for bringing this matter to our attention.

We have carefully reviewed the situation from our side and, unfortunately, we were unable to locate the emails referenced in your message. It appears that these requests were not received by our team.

Nevertheless, we fully understand the importance of such requests and would like to confirm that a self-exclusion has now been applied to your account.

We sincerely regret any inconvenience caused by this situation and appreciate you bringing it to our attention. Should any further assistance or clarification be required, we remain available.

Dear @mchan,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The issue has now been resolved. Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.