Beschwerde #38 Lucky Hunter Casino

Casino has ignored multiple email requests to close account

Von Kateryna K.

vor 1 Woche

I emailed lucky hunter support multiple times over the course of 2 weeks to close my account. As the casino has absolutely no gambling controls settings I expected a quicker response. I haven’t heard anything back they have completely ignored my email. Their chat support is unable to do anything and simply refers me back to the email. This is a negligent, unethical and frankly dirty tactic. I would like them to close my account.

Unseriöses Casino Lucky Hunter Casino

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Diskussion

AskGamblers

• Support Team

vor 1 Woche

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Kateryna1333

• Alberta

vor 1 Woche

The issue has been solved and the account is now closed. However I would like to note that I have always sent emails from the same email account that was registered with LuckyHunter so there was no reason for “confusion”. Thank you

AskGamblers

• Support Team

vor 1 Woche

Dear @Kateryna1333,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky Hunter Casino

• Representative

vor 1 Woche

Dear Kateryna,

Thank you for bringing this matter to our attention.

First of all, we would like to apologize for the delay in processing your request. We have recently been experiencing a higher-than-usual workload, which unfortunately affected response times.

We would also like to note that part of the confusion arose because requests regarding the account were received from multiple email addresses. To avoid delays and verification issues in the future, we strongly recommend always contacting us from the email address registered on the casino account whenever possible.

In any case, we can confirm that your request has now been processed and the account has been closed accordingly.

Lucky Hunter Casino Beschwerde-Statistik

Gelöst 9 / 9

Durchschn. Betrag $1,935

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 2 Tage

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