Lucky Hunter Casino - Ignoring Limit requests

GELÖST

reu

I have attempted to set a deposit limit 4 times, twice through chat and twice via Email. It has been over 24 hours and I am getting no responses yet I can still deposit.

I identified I had a problem gambling on this website and took steps to limit myself but I have been ignored.

You can see in the screen shots I have deposited a total of $657 NZD after making my request. Though I think 6 hours would be reasonable to action my request so based on the time lines I am only asking for $507 to be refunded to my account so I can withdraw this.

It is now well over 24 hours since my initial request and I still have no replies from them and no active limits in my account.

Their chat agents say they do not have the power to set limits and I need to email. but the emails do not get responded to. As you are part of Dama NV and promote responsible gaming features I feel as I have been severely let down in my ability to restrict myself.

I would ask to be refunded $507 and have my $50 monthly limit placed on my account immediately please.

reu

I just want to make a quick update

I still have not heard anything from them. They have not responded here or emailed me at all in over 3 days. I logged into my account to see if anything has changed and they have 'Temporarily closed' my account.

I can only guess this is in response to this complaint on Ask Gamblers. As I have not once asked for my account to be closed. I queried their chat on why it is closed and they have said 'We cannot tell you'

reu

Hi There

Another update

Luckyhunter has reached out to me directly and refunded $557. They have apologised for the oversight and put the limit on my account.

I appreciate Askgamblers and Luckyhunter for taking this matter seriously and making things right. This can now be marked as resolved.

AskGamblers

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lucky Hunter Casino - Ignoring Limit requests

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