Lucky Hunter Casino - Document issues

Dear Lucky Hunter Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team and XTE,

Thank you for your time and attention to this case.

We have shared our explanation regarding the situation with the AskGamblers team via email and remain available should any further clarification be required.

Maybe i should get some information too regarding to this situation, its been over month now and this isnt going anywhere.

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Lucky Hunter Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hi,
I am writing to express my strong dissatisfaction after my account was suddenly closed and my funds were seized without any valid explanation. The casino claims that I used an advantage with third-party players, which is completely untrue.
This situation is becoming ridiculous. After reviewing numerous other player complaints about this casino, it appears that accounts are being closed arbitrarily and without proper justification. I had not even won anything and was simply trying to withdraw my remaining funds.
I request an immediate explanation and the prompt release of my funds.

I understand that my account has been restricted or closed. While I acknowledge that casinos may close accounts for rule violations, I would like to point out that I have NOT GENERATED any winnings and am currently at a significant net loss. All remaining funds consist solely of my own deposits.
I believe that in cases where a player has no winnings and is in a net loss position, it is standard and fair practice to refund the remaining real-money balance upon account closure. Even if any minor rule breach occurred (which I do not believe happened in my case), forfeiting funds when the player has lost money does not appear reasonable.
I kindly ask you to review my account and process the withdrawal of my remaining balance as soon as possible.

Dear AskGamblers Team and XTE,

We have shared an update regarding this case with the AskGamblers team via email.

Following our internal review, certain activity on the account was assessed under clause 9.1 of our Terms and Conditions (Anti-Fraud Policy). The relevant information and supporting details related to this review have already been provided to the AskGamblers team.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Lucky Hunter Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.