Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.
Kindly note that after carefully reviewing and considering your case, the AskGamblers Complaint Team reached a conclusion that, unfortunately, your complaint is not complying with AGCCS Guidelines, section Updates and is, therefore, rejected.
Please keep in mind that following all AGCCS Guidelines is mandatory. Doing a routine check of your AGCCS activity, our team discovered that you failed to cooperate in a timely manner with at least one of your previous complaints:
< paste here the complaint link where player failed to cooperate >
Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Furthermore, providing updates in a timely manner is considered a must as well.
The AskGamblers Complaint Team frowns upon players who refuse to cooperate with us in terms of agreeing with AskGamblers’ mandatory requirements. On that note, we are sad to inform you that we were left with no choice but to reject your new complaint and advise you to forward it in front of the relevant regulatory body instead.
If you believe our perception of your situation was misunderstood, feel free to send us an email containing enough details and facts proving why you failed to update us on a previous complaint and ask for a second chance.
The AskGamblers Complaint Team will review your request and make a decision whether you will be granted with a second chance or not. Keep in mind that our decision will be final. To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.