Lucky Hunter Casino - Deposit went missing and No Reaction

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Unseriöses Casino

Lucky Hunter Casino

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€ 100

vor 1 Jahr

I tried to deposit on the 08.12.2023. my deposit got cancelled but the money still booked from my bank account.

I contacted Customer Support, got no answer. The live chat asked me for screenshots which I provided them, the told me to forward it to payment department but I didn't got any answer and they are not reacting anymore.

vor 1 Jahr

Hello!

We understand the inconvenience this may have caused. To address the declined transaction made on 2023-12-08 00:47:12, we recommend contacting the player's bank for further assistance. Additionally, the transaction on 2023-12-08 00:48:49 was cancelled on the player's end. Our team can confirm that the other transactions were successful.

If there are any specific concerns or issues, please let us know, and we'll do our best to assist in resolving the matter promptly

vor 1 Jahr

As you can see the money got booked from my bankaccount and there is a referencenumber in it. I think it would be an ease to contect the paymentprovider with this number and ask them, and the problem would be solved. But you dont even want to give me the name of the payment provider or anycontact info. (Referencenumber is showin the screenshots).

vor 1 Jahr

Dear Netto135,

The thing is, we are checking with the provider for transaction statuses. Unfortunately, we can't disclose the provider's contacts as it involves sensitive information. Could you please email us or upload to your account the statement for the account from which the deposit was made and declined by the bank? Timeframe: from the deposit date to the current date. Please let us know if you have contacted the bank.

vor 1 Jahr

I contacted my bank inbetween and trying to chargeback the creditcard payment but dont know if its working because on regular basis i have to solve problems like this with the "partner" (you) of the paymentprocess. I can once again send you the banktransactions..

vor 1 Jahr

The payment got charged on the 08.12.23 and finally processed on the 11.12.23 ( it is the payment to "Infinity" 3rd from the bottom).

vor 1 Jahr

Do you need additional infos about my bankaccount e.g. IBAN?

vor 1 Jahr

Dear Player,

We will double-check whether the deposit has reached us, as there is no indication of a refund in the statement. Thank you for the screenshot. Nothing additional is needed.

AskGamblers
vor 1 Jahr

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that after carefully reviewing and considering your case, the AskGamblers Complaint Team reached a conclusion that, unfortunately, your complaint is not complying with AGCCS Guidelines, section Updates and is, therefore, rejected.

Please keep in mind that following all AGCCS Guidelines is mandatory. Doing a routine check of your AGCCS activity, our team discovered that you failed to cooperate in a timely manner with at least one of your previous complaints:

< paste here the complaint link where player failed to cooperate >

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Furthermore, providing updates in a timely manner is considered a must as well.

The AskGamblers Complaint Team frowns upon players who refuse to cooperate with us in terms of agreeing with AskGamblers’ mandatory requirements. On that note, we are sad to inform you that we were left with no choice but to reject your new complaint and advise you to forward it in front of the relevant regulatory body instead.

If you believe our perception of your situation was misunderstood, feel free to send us an email containing enough details and facts proving why you failed to update us on a previous complaint and ask for a second chance.

The AskGamblers Complaint Team will review your request and make a decision whether you will be granted with a second chance or not. Keep in mind that our decision will be final. To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.