Queja #18 Lucky Hunter Casino

Ignoring Limit requests

Por reu

hace 6 meses

I have attempted to set a deposit limit 4 times, twice through chat and twice via Email. It has been over 24 hours and I am getting no responses yet I can still deposit.

I identified I had a problem gambling on this website and took steps to limit myself but I have been ignored.

You can see in the screen shots I have deposited a total of $657 NZD after making my request. Though I think 6 hours would be reasonable to action my request so based on the time lines I am only asking for $507 to be refunded to my account so I can withdraw this.

It is now well over 24 hours since my initial request and I still have no replies from them and no active limits in my account.

Their chat agents say they do not have the power to set limits and I need to email. but the emails do not get responded to. As you are part of Dama NV and promote responsible gaming features I feel as I have been severely let down in my ability to restrict myself.

I would ask to be refunded $507 and have my $50 monthly limit placed on my account immediately please.

Casino en conflicto Lucky Hunter Casino

Cantidad $507

Discusión

AskGamblers

• Support Team

hace 6 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

reu

• 2 Reseñas

hace 6 meses

Hi There

Another update

Luckyhunter has reached out to me directly and refunded $557. They have apologised for the oversight and put the limit on my account.

I appreciate Askgamblers and Luckyhunter for taking this matter seriously and making things right. This can now be marked as resolved.

reu

• 2 Reseñas

hace 6 meses

I just want to make a quick update

I still have not heard anything from them. They have not responded here or emailed me at all in over 3 days. I logged into my account to see if anything has changed and they have 'Temporarily closed' my account.

I can only guess this is in response to this complaint on Ask Gamblers. As I have not once asked for my account to be closed. I queried their chat on why it is closed and they have said 'We cannot tell you'

Estadísticas de quejas de Lucky Hunter Casino

Resueltas 8 / 8

Cantidad promedio $2,163

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Lucky Hunter Casino Quejas

Ver todas las quejas contra este casino.

Casino has ignored multiple email requests to close account

I emailed lucky hunter support multiple times over the course of 2 weeks to close my account. As the casino has absolutely no gambling controls settings I expected a quicker response. I haven’t heard anything back they have completely ignored my email. Their chat support is unable to do anything and simply refers me back to the email. This is a negligent, unethical and frankly dirty tactic. I would like them to close my account.

Resuelta

Verification delay issue many times

I am extremely disappointed with Lucky Hunter Casino’s verification process and customer support. I already submitted my bank statement multiple times, and this exact document has been successfully approved by many other platforms and applications without any issues. However, Lucky Hunter Casino keeps refusing to verify my account without giving a clear explanation.

What makes the situation worse is that this process has been dragged out for several days. Every time I contact support, I either receive generic automated responses or no real assistance at all. Instead of helping customers resolve problems efficiently, the support team keeps delaying the process and asking me to wait again and again.

As a customer, I expect a professional and transparent verification procedure, especially when I have already provided valid documents. The lack of communication and unwillingness to properly assist users creates frustration and makes the platform appear unreliable.

I understand that security checks are important, but there should also be reasonable customer service standards. If other regulated apps and platforms can verify the same bank statement without difficulty, there is no reason for Lucky Hunter Casino to continuously reject it without proper clarification.

Overall, this experience has been very stressful and time-consuming. I hope the company improves its verification system and trains its support staff to handle customer concerns more professionally instead of ignoring or delaying legitimate requests.

Resuelta

Refusal to set self exclusion

Clients have no access to responsible gambling tools. But when i sent email to customer support to set self exclusion, no reply has been given and no self exclusion set or cooling off set despite sending several repeated emails and contacting live chat several times within last month. This is very bad.

Resuelta

Document issues

Hi,

I am writing to file a formal complaint regarding my withdrawal request at Lucky Hunter Casino.

It has now been over a month since I submitted my withdrawal of 3500€, and despite providing all the requested documents (including salary slips, bank statements, and passport copies), the casino continues to delay the process by repeatedly asking for new documents. This ongoing delay is unacceptable.

I have fully cooperated with every request, yet no progress has been made. I kindly request that you immediately review and process my withdrawal without further unnecessary delays.

Thank you.

To support my complaint, I have attached photo proof from the live chat.

One screenshot shows the conversation confirming that my account is verified. The following screenshot shows a response telling me I have to wait "a bit more," even though it has now been over one month since verification. Also showing my uploaded documents which have "clock" sign on them which means they are not verified and its been like that for 3 weeks.

Resuelta

€3,500

Reign of thunder network tournament prize

Hi!
I am writing to formally lodge a complaint against Lucky Hunter Casino regarding the non-payment of my €10,000 first-place prize from the Play’n GO network tournament, "Reign of Thunder," held from September 24, 2025, to October 1, 2025.
According to the tournament terms, all prizes were to be paid to players within seven days of the tournament’s conclusion. As of today, October 9, 2025, I have not received my prize, despite the deadline having passed. In contrast, friends who participated in the same tournament on a different platform, PAF Casino, received their prizes on October 1, 2025, the day the tournament ended. This discrepancy suggests that Lucky Hunter Casino is unnecessarily delaying payment.
I have contacted Lucky Hunter Casino multiple times over the past week and received repetitive responses stating that they are awaiting tournament results from Play’n GO. However, given that other casinos have already disbursed prizes, this explanation appears misleading. I am concerned about the casino’s intentions, especially as I have read reports of similar issues with other smaller casinos and noted that Hollycorn N.V., which operates Lucky Hunter, has previously received warnings for related matters.
To support my claim, I have photographic evidence, including:

The Lucky Hunter Casino logo
The tournament scoreboard showing my first-place ranking
The tournament’s start and end dates
The conversations with casinos support service

I kindly request your assistance in resolving this matter promptly. I expect the €10,000 prize to be credited to my account without further delay.
Thank you for your attention to this matter. I look forward to your response.

Resuelta

€10,000

Lucky Hunter Casino - Payout problem

Hello, I want to withdraw my €1000 balance and every withdrawal attempt is aborted and new documents are requested! The last document
I was asked to upload was an unprocessed bank statement, which I did! Now the next document is simply requested!??
No matter what document I upload, it is always rejected!

The problem has been going on since November!

Thanks

Resuelta

€1,000

Payment failed never received money

Hello,

I deposited 50 euros with this casino on 31 Jan 2024, 14:56 with Sofortüberweisung. The payment was debited directly from my bank account on the same day. The payment has not been credited to my bank account or player account until today, 08/02/2024.

The payment provider was: Picar Pay LTD

Intended use: F38ZKY1L Payment

Credit balance: 50 Euro 31 Jan 2024, 14:56

Until today the support only writes excuses that I should wait, I have now waited more than 7 days and there is no reaction or credit.

The payment was also rejected directly, but debited from the bank account as described above. I would like my money back with immediate effect.

Resuelta

€50