Beschwerde #18 Legiano Casino

Withdrawal delayed for three weeks

Von Ogre885

vor 1 Jahr

Hello!

I made a withdrawal request for 480e on 4 February. I have not received the money yet. I contacted support once, but they said that it was a financial department's problem. I can log on to my account and see that the withdrawal is pending. It is a skrill withdrawal.

They have not asked for any documents and this is not a bonus problem.

Could you help me?

Unseriöses Casino Legiano Casino

Grund Verzögerte Auszahlung

Betrag €480

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear Ogre885,

The casino informed AskGamblers Complaints team that they cannot locate your account at the casino. We kindly ask you to send the requested information to support@askgamblers.com

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

AskGamblers

• Support Team

vor 1 Jahr

Dear Legiano Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Legiano Casino

• Representative

vor 1 Jahr

Dear All,

We are reaching out in regard to the following complaint.

Please be assured that we are committed to resolving this situation.

However, in order to assist you, we kindly ask you to provide us with the customer email address the player registered with, as we are unable to locate the account.

We appreciate your patience and cooperation while we work to resolve this matter.

Kind regards,
Legiano Casino Team

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per Legiano Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Legiano Casino Beschwerde-Statistik

Gelöst 39 / 39

Durchschn. Betrag $2,270

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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