Beschwerde #61 Legiano Casino

Account closure after request a withdrawal

Von Joemarie S.

vor 1 Monat

Good morning. I hope my complaint reaches the casino management, and I also hope the Ask Gamblers team can help me.
I would like to ask for assistance in withdrawing my money because the casino closed my account after I made a withdrawal request. My account balance is more than 1,500euros, and my total deposit is more than 500 euros.
I contacted them through their email, and they asked for a photo ID for verification. After I submitted the required documents, they stopped responding. My account has now been closed for more than one month.
I sincerely hope you can help me recover my money. Thank you very much.

Unseriöses Casino Legiano Casino

Grund Kontolöschung

Betrag €1500

Diskussion

Legiano Casino

• Representative

vor 1 Tag

Dear Jomar26,

Thank you for your patience while we finalized the review of your account.

We are pleased to inform you that your crypto ownership documents have been successfully reviewed and approved by our KYC team. To proceed with the manual withdrawal of your remaining balance, our finance department now requires your crypto wallet details.

Please reply directly to this message providing your crypto wallet address. For your convenience, the available cryptocurrencies for this transaction are:

-BTC (Bitcoin)

-LTC (Litecoin)

-DOGE (Dogecoin)

-ETH (Ethereum)

-USDC - ERC20 (USD Coin via the Ethereum network)

Once you provide the appropriate wallet address, our payments team will process your manual withdrawal immediately.

Best regards,
Legiano Team

Jomar26

• Philippinen

vor 1 Tag

its already 3 months hope it will be done soon.

AskGamblers

• Support Team

vor 2 Tagen

Dear Legiano Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Legiano Casino

• Representative

vor 5 Tagen

Dear Jomar26,

Thank you for the information provided.

We inform you that we have forwarded the details to our relevant department and we will have updates for you as soon as possible.

Thank you for your patience and understanding.

Best regards,
Legiano Team

Legiano Casino Beschwerde-Statistik

Gelöst 38 / 38

Durchschn. Betrag $2,290

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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