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Delaying Ethereum Withdrawal


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Von janvesely
vor 2 Wochen
I am submitting a complaint regarding a delayed withdrawal from Legiano Casino.

On May 19, 2026, I requested a withdrawal via Ethereum cryptocurrency to my personal wallet. Since then, the withdrawal has remained in “processing” status without any valid explanation or specific payout timeframe.

Transaction ID:
668276­ed-­56e­6-4­0b8­-a1­32-­415­e95­682226
66f689­b9-­9bf­5-4­ff6­-95­b8-­bbb­7bb­ef7ac8
9463a4­d2-­22c­8-4­10f­-93­ca-­94c­047­01ded2

I have already contacted support multiple times, but I continue receiving generic responses instead of clear information regarding my funds.

My account has complied with the requested verification requirements, and I have not been informed about any unresolved issues preventing the payout.

I am requesting:

immediate processing of the withdrawal
a clear explanation for the delay
a specific payout timeframe

I can provide screenshots of the withdrawal status and support communication if required.
Unseriöses Casino Legiano Casino
Betrag дин.76000

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear AskGamblers Team and Legiano Casino tream

I am happy to inform you that my withdrawal has now been fully processed and the issue has been resolved.

I would like to sincerely thank you for your support and assistance throughout this process. Your involvement played a key role in resolving the situation.

Please consider this complaint as resolved and feel free to close the case.

Kind regards,
Ilija
User name
Dear Janvesely,

Thank you for bringing this to our attention.

We would like to reassure you that we are currently looking into your case.

We have requested a detailed update from our relevant department regarding the status of your withdrawal to provide you with the most accurate information.

Please be assured that we are closely following up on this matter, and we will provide you with an update as soon as we receive more information.

Thank you for your patience and cooperation.

Best regards,
Legiano Casino Team
User name

Dear Legiano Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Legiano Casino Beschwerde-Statistik

Gelöst 38 / 38
Durchschn. Betrag $2,290
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 2 Tage

Legiano Casino Beschwerden

Alle eingegangenen Beschwerden ansehen
Failure to comply with immediate selfexclusion request and unauthorized subsequent deposit

Hello,

I am filing an official complaint against Legiano Casino for its flagrant failure to comply with its Responsible Gambling and self-exclusion policies. Despite multiple explicit requests driven by a severe gambling addiction, the casino continued to accept my deposits.

Here is the precise timeline of events, supported by the attached screenshots:

May 7, 2026 (01:56): I sent an initial official email to ⁠[email protected]⁠ requesting immediate self-exclusion, explicitly stating: "J’ai un grave problème de jeu et je dépense tout mon argent. Je veux une auto-exclusion le plus rapidement possible." (Translation: "I have a serious gambling problem and I am spending all my money. I want a self-exclusion as quickly as possible.")

May 7, 2026 (07:07): I received an automated acknowledgment from VIP Legiano (via Zendesk, ticket no. 49632197) confirming that my request was being reviewed by their support staff.

May 8, 2026 (12:58) & May 9, 2026 (12:39): Since no protective action was taken, I reiterated my demand for immediate exclusion and specifically demanded that they stop sending promotional emails.

The casino's severe breach of duty:

Instead of immediately blocking my access as required by regulations protecting vulnerable players, Legiano Casino left my account fully active, allowing me to make the following deposits long after they received my exclusion requests:

May 14, 2026: 4 consecutive deposits of $80.00 (Total: $320.00)

May 19, 2026: 5 consecutive deposits of $20.00 (Total: $100.00)

The total amount deposited after my formal self-exclusion request amounts to $420.00.

By failing to enforce an immediate block after I explicitly disclosed a gambling problem, the casino completely failed its duty of care. On May 19, 2026, I contacted ⁠[email protected]⁠ again to demand an immediate refund.

I am now requesting AskGamblers' intervention to obtain a full refund of the $420.00 unlawfully deposited due to the casino's negligence, as well as the permanent and irreversible closure of my account.

All evidence (sent emails, support acknowledgment, casino deposit history, and summary sheet) is attached to this complaint.

Sincerely,

< email sent to the casino >

Chart Pointer
76h übrig
$420