Beschwerde #45 Legiano Casino

Loose 40 during withdrawal

Von WeeZyK

vor 7 Monaten

I deposited and played around €400 on Legiano Casino. After several sessions, I requested a crypto withdrawal of €138. It took over a week to arrive, and when it finally did, I only received €98. No fees were announced or explained anywhere.

I contacted the support team multiple times. Each time, I got automated, copy paste answers like “we will forward your request.” Then silence. A week later, when I contacted them again, there was no trace of my previous request
as if the entire conversation had been deleted.

Several times, the chat was even closed in the middle of the discussion. The agents clearly didn’t understand my issue and were unable to provide any concrete information or proof of processing.

In short: €40 disappeared without explanation, the support is useless, and communication is chaotic.
This feels more like negligence or intentional avoidance than a simple technical issue.

Legiano shows zero transparency and zero professionalism.
Strongly advised to stay away from this casino until they fix their payout system and customer service.

Unseriöses Casino Legiano Casino

Grund Abgelehnte Auszahlung

Betrag €40

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Legiano Casino management acted in accordance with their Terms and Conditions.

AskGamblers Complaint Team would like to remind you that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

WeeZyK

• 1 Bewertungen

vor 7 Monaten

You must be joking $118 / €98 for €138? That’s 30% in fees.
You claim it’s due to “external conversion” and “network fees,” yet your withdrawal page clearly says 0% fees. Stop taking me for a fool. If I’d known, I would’ve cashed out differently. When I deposit money, you don’t lose 30%. That’s dishonest.

Legiano Casino

• Representative

vor 7 Monaten

Dear WEEZYK,

We have reviewed your request.

Kindly note that you requested a total Withdrawal of 138 EUR.
The system converted the EUR → BTC at the prevailing market rate.
Network and provider fees were applied during this process, which resulted in the player receiving 0.001039 BTC
(≈ $113.45 or ~98 EUR).
The discrepancy (~40 EUR) is entirely due to these external conversion and network fees, not any deduction from our side were made or from a system error.

We hope this clarifies the matter for you.

Thank you for your patience and understanding,

Best Regards,
Legiano Casino Team

Legiano Casino

• Representative

vor 7 Monaten

Dear WEEZYK,

Thank you for reaching out to us.

We would like to inform you that we are looking into your request.

Your case has been forwarded to the appropriate department, which will review your request in more detail.
Rest assured, we will keep you updated as soon as there is any progress.

Thank you for your understanding and patience.

Kind Regards,
Legiano Casino team

Legiano Casino Beschwerde-Statistik

Gelöst 38 / 38

Durchschn. Betrag $2,290

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Legiano Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Beschwerde ausstehende auszahlungen bei legiano casino

Ich habe am 19.10.2025 und 20.10.2025 auszahlungen beantragt (jeweils 500euro), die laut den angaben des casinos innerhalb von drei werktagen bearbeitet werden sollten. bis heute wurden diese jedoch nicht abgeschlossen. Auf meine e-mail-anfragen erhalte ich lediglich die rückmeldung, dass mehr zeit benötigt wird, ohne eine konkrete begründung.

Zudem habe ich eine kyc-verifizierung beantragt, um den prozess zu beschleunigen, jedoch erfolgt auch darauf keine reaktion. Ich bitte um eine zeitnahe klärung und auszahlung der ausstehenden beträge.

Gelöst

€1,000

Withdrawal invalid for a week

Hello, it's been a week since I requested a withdrawal of €800 on May 30, 2026. It's still not validated despite my messages via chat and email; I haven't received any response. Thank you. I have another, more recent withdrawal; I would like the platform to process the withdrawal as stipulated in their general contact information. They also downgraded me from VIP level, claiming it's due to their algorithm. I don't think it's fair; I've made several withdrawals before and never had any problems. I don't know why they're blocking and persisting with this one. If they could just validate the two withdrawals of my winnings that I earned without any bonuses or anything, thank you.

73h übrig

€1,300

Delaying Ethereum Withdrawal

I am submitting a complaint regarding a delayed withdrawal from Legiano Casino.

On May 19, 2026, I requested a withdrawal via Ethereum cryptocurrency to my personal wallet. Since then, the withdrawal has remained in “processing” status without any valid explanation or specific payout timeframe.

Transaction ID:
668276ed-56e6-40b8-a132-415e95682226
66f689b9-9bf5-4ff6-95b8-bbb7bbef7ac8
9463a4d2-22c8-410f-93ca-94c04701ded2

I have already contacted support multiple times, but I continue receiving generic responses instead of clear information regarding my funds.

My account has complied with the requested verification requirements, and I have not been informed about any unresolved issues preventing the payout.

I am requesting:

immediate processing of the withdrawal
a clear explanation for the delay
a specific payout timeframe

I can provide screenshots of the withdrawal status and support communication if required.

Gelöst

дин.76,000

Failure to comply with immediate selfexclusion request and unauthorized subsequent deposit

Hello,

I am filing an official complaint against Legiano Casino for its flagrant failure to comply with its Responsible Gambling and self-exclusion policies. Despite multiple explicit requests driven by a severe gambling addiction, the casino continued to accept my deposits.

Here is the precise timeline of events, supported by the attached screenshots:

May 7, 2026 (01:56): I sent an initial official email to ⁠[email protected]⁠ requesting immediate self-exclusion, explicitly stating: "J’ai un grave problème de jeu et je dépense tout mon argent. Je veux une auto-exclusion le plus rapidement possible." (Translation: "I have a serious gambling problem and I am spending all my money. I want a self-exclusion as quickly as possible.")

May 7, 2026 (07:07): I received an automated acknowledgment from VIP Legiano (via Zendesk, ticket no. 49632197) confirming that my request was being reviewed by their support staff.

May 8, 2026 (12:58) & May 9, 2026 (12:39): Since no protective action was taken, I reiterated my demand for immediate exclusion and specifically demanded that they stop sending promotional emails.

The casino's severe breach of duty:

Instead of immediately blocking my access as required by regulations protecting vulnerable players, Legiano Casino left my account fully active, allowing me to make the following deposits long after they received my exclusion requests:

May 14, 2026: 4 consecutive deposits of $80.00 (Total: $320.00)

May 19, 2026: 5 consecutive deposits of $20.00 (Total: $100.00)

The total amount deposited after my formal self-exclusion request amounts to $420.00.

By failing to enforce an immediate block after I explicitly disclosed a gambling problem, the casino completely failed its duty of care. On May 19, 2026, I contacted ⁠[email protected]⁠ again to demand an immediate refund.

I am now requesting AskGamblers' intervention to obtain a full refund of the $420.00 unlawfully deposited due to the casino's negligence, as well as the permanent and irreversible closure of my account.

All evidence (sent emails, support acknowledgment, casino deposit history, and summary sheet) is attached to this complaint.

Sincerely,

< email sent to the casino >

74h übrig

$420

Delayed withdrawal of 20 days

Hello,
I submitted a withdrawal on the 17 of march, and I have not received it until today, when I discovered the platform, I was happy and I thought I find a good place to play. However I see that they did not pay anymore, lot of complaints here and in askgamblers.

I contacted support via chat and email, they keep saying nothing is wrong and they have a long queue, I never seen someone waiting 20 days for a withdrawal from a bookmaker

Gelöst

$524

Self exclusion request was ignored and not actioned till now

I am writing to formally raise a concern regarding my self-exclusion request, which I submitted few weeks ago.

Despite requesting to be self-excluded from your platform, my account remained active, and I was able to continue accessing it and depositing funds. As a result, I have incurred additional financial losses that could have been prevented had my request been actioned promptly.

This situation is extremely concerning, as self-exclusion is a critical responsible gambling safeguard. Failing to implement it in a timely manner has had a direct negative impact on me.

Could you please investigate further why my request wasn’t actioned

Gelöst

$2,458

Account closure after request a withdrawal

Good morning. I hope my complaint reaches the casino management, and I also hope the Ask Gamblers team can help me.
I would like to ask for assistance in withdrawing my money because the casino closed my account after I made a withdrawal request. My account balance is more than 1,500euros, and my total deposit is more than 500 euros.
I contacted them through their email, and they asked for a photo ID for verification. After I submitted the required documents, they stopped responding. My account has now been closed for more than one month.
I sincerely hope you can help me recover my money. Thank you very much.

66h übrig

€1,500

Delayed and blocked withdrawal

I would like to file a complaint regarding my withdrawal on March 27, worth 450€.

Until now, there has been no progress towards my withdrawal, and they keep sending me the same messages every time I contact support.

And also, my withdrawal was blocked for no reason, and I can't withdraw my pending balance of 900€. I hope you could help me regarding this matter.

Abgelehnt

€1,350

Withdrawal pending for 14 days

Hi,

On 10.03.2026, I submitted a withdrawal request, and I still haven't gotten my money.

I submitted KYC, and they say it may take up to 24 hours, 48 hours, and still nothing.

Support always reply AI ed messages which are saying be patient, you will get it.

Please help me!

Site link: https://legiano342512.com/en/

I can send proofs via email

Gelöst

€855

Refuses to sent me my deposit back

Hi,

I was a long-term customer at Legiano—also a VIP Customer.

I made a new deposit via Crypto ETH and was waiting for it to be credited to my account, but nothing happened. So I went to chat, and they told me to wait 24 hours. I was waiting 6 hours and tried to log in and check if it had arrived and then my account was blocked.

My VIP Manager informed me and told me it was a management decision, and they will refund me the money.

After 3 weeks, I still have not received anything. So I want Legiano to refund my deposit.

Gelöst

$792