Beschwerde #17 Kosmonaut Casino

Withdrawal pending casino seems dead

Von Aleksejs Z.

vor 1 Jahr

Hi Guys,

I only found this casino is blacklisted here.

I was with them for a couple of years, and they are still sending me promotions (last one 7 days ago), also deposits accepted and all games in place. Looks like the casino is operating as normal. But when I made a withdrawal request of 700 EUR 2 days ago, I found it is still pending.

Chat is not answering, and support email does not exist anymore.

I know it is part of the dama.n.v. group, so could you please advise me on my next steps? I probably can write a complaint to the Curacao gaming authority or whatever it is called, but maybe there is a better way that exists.

I know it is blacklisted, but any advice appreciated. It's a pure scam, I don't want to leave it like that.

Their website is still live..

Unseriöses Casino Kosmonaut Casino

Grund Verzögerte Auszahlung

Betrag €700

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear Kosmonaut Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Kosmonaut Casino Beschwerde-Statistik

Gelöst 3 / 7

Durchschn. Betrag $1,007

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 3 Tage

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Here my problem starts, more than 48hours no one has approved my withdrawal, I wrote like 5 emails, contacted my vip manager, and also live chat service.

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The usual time for a withdrawal used to be within 24h.

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I have sent all my drivers license and address where I live my banks both banks I use.

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