Incomprehensible

Hello, first of all I would like to say that I play in this casino for more then 3 years, with fully verified account. After depositing more than 800e, 3 days ago, I have won 1000eur, and asked for withdrawal, which is instant here btw.

Here my problem starts, more than 48hours no one has approved my withdrawal, I wrote like 5 emails, contacted my vip manager, and also live chat service.

No one is answering back and I am totally ignored which makes me so much stressed, because I am obviously scammed.

The worst thing is that they read the messages on live chat but they don't reply.

I asked via email that I want my account to be closed but normally first they must pay out my winnings, they also ignored this. Please help me get my money back, and help other people not to get scammed like me here.

Hi Guys,

I only found this casino is blacklisted here.

I was with them for a couple of years, and they are still sending me promotions (last one 7 days ago), also deposits accepted and all games in place. Looks like the casino is operating as normal. But when I made a withdrawal request of 700 EUR 2 days ago, I found it is still pending.

Chat is not answering, and support email does not exist anymore.

I know it is part of the dama.n.v. group, so could you please advise me on my next steps? I probably can write a complaint to the Curacao gaming authority or whatever it is called, but maybe there is a better way that exists.

I know it is blacklisted, but any advice appreciated. It's a pure scam, I don't want to leave it like that.

Their website is still live..

I am trying to withdraw funds (2002,12€) (1500€ withdrawal pending) from www.kosmonautcasino.com

I am fully checked and had several cashouts in the past, no active wagering or anything else. I contacted customer service 5 days in a row but they always come up with new reasons why it's not working like we are waiting for finance dep. / and today a technical Problem .. three days ago they said that the money should be there in a few hours but nothing happened.

The usual time for a withdrawal used to be within 24h.

Maybe someone here or from the casino can bring some light to this.

I have been waiting on payment since 26 may 2023 it keeps getting rejected. I played in good faith and expected to be paid the same they were happy taking my money but not paying me saying they need to look into it and will email me.

I have talked to there support team and it’s still not resolved.

I have sent all my drivers license and address where I live my banks both banks I use.

I’m sick of waiting 4 my money!