Hello there AskGamblers, today I make this complaint because there is an error on my Joker8 casino account, after not playing for pretty long, like 1 year.
I came back to gamble with my remaning bonus coins, and now when I try to deposit any money or withdraw any money, it's just showing an "Unexpected error"
I understand this error isn't the casino fault, it's probably some glitch on my own account, or something similar. But after contacting the casino repeated times to address this issue, I only receive the same automated helpline "Try clearing ur cache & cookies, or another browser/device".
I obviously already tried out all alternatives to fix this matter with the less drama possible, but sadly I have no other choice than making a complaint here because no one is able to solve my problem.
Again, it's not Joker8 Casino's fault, but it is a bug and sadly it's not allowing me to play normally in the casino.
Thanks in advance
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Unseriöses Casino
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Dear @askgamblers,
We have sent an email attached evidences.
We are looking forward for your update.
Kind regards,
Joker8 casino team.
AskGamblers
Dear Joker8 Casino,
Please let us know from which address the email was sent, since we can not trace it down. Or simply please resend it.
Thanks in advance for your cooperation.
Dear @askgamblers,
Thank you for your message.
We confirm that we have received your reply and the matter is currently under review by our team. We are working on the request and will provide an update as soon as the review is completed.
Thank you for your patience and cooperation.
Kind regards,
Joker8 Team
Dear @askgamblers,
We have sent another email with further explanation.
We are looking forward for your update.
Kind regards,
Joker8 casino team.
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