Joker8 Casino - Deposits and withdrawals glitched

Dear @askgamblers,

We have sent an email attached evidences.

We are looking forward for your update.

Kind regards,
Joker8 casino team.

Dear Joker8 Casino,

Please let us know from which address the email was sent, since we can not trace it down. Or simply please resend it.

Thanks in advance for your cooperation.

Dear @askgamblers,

Thank you for your message.

We confirm that we have received your reply and the matter is currently under review by our team. We are working on the request and will provide an update as soon as the review is completed.

Thank you for your patience and cooperation.

Kind regards,
Joker8 Team

Dear @askgamblers,

We have sent another email with further explanation.

We are looking forward for your update.

Kind regards,
Joker8 casino team.

Dear @askgamblers,

As we had explained on December 12, 2025, via email, the players account is a streamer account. Which means the player has never attempted any deposits of his own and we manually credited all the amount = 24,999 EUR, for him to play and share the experience in his stream.

As you can observe from the evidence provided earlier (December 12, 2025.) none of the deposits were made by the streamer / player.

Therefore, as the deposits which were not made by the player / streamer cannot be withdrawn.

If the player wants to deposit, play, win and later attempt withdrawal, like a normal players account. We would check with our relevant team and help him with get a players account instead of streamer account (only if the player wants to). Which will allow him to use the account like a normal player.

Therefore, according to the aforementioned details and evidences provided via emails, player cannot attempt any withdrawal neither can request for any refunds as the funds do not belongs to him.

We trust that this information will assist in clarifying the matter

We are looking forward for your update.

Kind regards,
Joker8 casino team.

As shared in the screenshot I didn't want to withdraw any money, I wanted to deposit. But anyways thanks for clarifying the information, I was affiliated with Rabidi.

I would create another account but this is not possible due to the casino multi-account rules.

So then, I would like to ask Joker8 Casino if it's possible to remove all my current bonuses, coins, money, and any applicable benefits that my account has, leaving it completely fresh to be able to deposit and withdrawal like a normal account.

Thanks in advnace

Dear Joker8 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear DIMTRITON,

We hope you find this message in good health!


We would want to share an update with you. We have forwarded your request regarding a fresh normal account to the relevant team. We assure you that it is not our intention to keep you waiting. However, in order to ensure compliance with all necessary protocols, we are also awaiting an update from the appropriate team.

We will make every effort to assist you and provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Kind regards,
Joker8 Casino team.

Dear DIMTRITON,

Upon checking your request with our relevant team. Unfortunately! We cannot change the current account status. However, we kindly suggest you to please create a new account with a new email address and a new phone number, to avoid getting a duplicate error from our system. The rest details can remain the same.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities.



Best regards,
Joker8 Casino team.

Dear @DIMTRITON,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.