Once again, the same tactics from this casino operator.
Deposited 150, didn't use any bonus, doesn't like the Casino and ask for a withdrawal of 300.
That's since 18/7/2025. The casino promotes process of the withdrawal 3 working days after the day it was requested. I think 3 working days are past, except if all financial department staff is on holidays.
It's the same old tactic ,so the casino want's you to lose patience and risk your winnings so they don't have to pay.
Also, if they wanted to investigate anything (i only played slots , no live casino) they should had contact me by now, or asked me to procceed with verification. I have never been asked for non of this.
I attach screenshots of the TOS, my withdrawal request. I have also contacted them by email getting the same generic answers. "be assured" , "high traffic" etc.
I have informed them that we will be in contact from your complaint section from now on.
Beschwerde-Info
AskGamblers
Dear Joker8 Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear dr3adlock46,
We would like to apologize for the delay caused of your withdrawal processing.
We are happy to inform you that your withdrawal will be processed in the nearest time possible and you will receive your funds.
Best regards,
Joker8.com
That's I reply I got 2 weeks now. It makes me wonder,if the casino can't afford to pay a player 300 euros for 2 weeks now, how can afford to employee the person replied for joker8. Let's see.
Dear dr3adlock46,
We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.
The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.
Best regards,
Joker8.com
Thanks ,once again,to AskGamblers complaint section, the withdrawal has been processed,17 days after. Dear AskGamblers moderator, shall I keep playing at Liernin Enterprises LTD casinos? Is there a prize after a certain amount of complaints? 😂😂. Thank you AskGamblers for helping me once again. Case is closed.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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